Operations Coordinator / Service Delivery Executive at Divya Drishti Eye Centre (Present)
- Streamlined daily floor operations and team allocation, reducing end-to-end service TAT by 20% and improving overall client experience
- Managed back-office workflows including data entry, scheduling, and CRM record management ensuring 99% accuracy
- Acted as primary liaison between cross-functional teams (medical staff, admin, patients) to resolve escalations and improve service delivery
- Monitored daily KPIs for OPD throughput and implemented process improvements to reduce wait times
Claims & Compliance Manager — Financial Operations at Chandigarh Eye Care
- Headed end-to-end financial operations for PM-JAY/Ayushman Bharat scheme; managed vendor relations with insurance panels ensuring full regulatory compliance
- Verified high-volume claims documentation with 99% accuracy, reducing claim rejection rates and accelerating settlement timelines
- Coordinated pre-authorization workflows and cross-department data sharing to ensure zero-delay approvals
Operations Trainee — Claims & Process Management at ASG Eye Hospital
- Gained hands-on experience in ERP/HIS-based medical claims processing, stakeholder communication, and compliance documentation
- Assisted in process audits and contributed to reducing documentation errors by standardizing checklists
