Lisa Kim

Dedicated and results-oriented Guest Relations professional with a strong focus on service excellence and operational efficiency. Skilled in managing front desk operations, training staff, and implementing feedback systems that improved guest satisfaction. A proactive problem-solver who ensures memorable guest experience and builds strong relationships.

Sr. Guest Relation Executive - ICB Indian Craft Brewery (Flying Col)

(2026-02)

• Managing table reservations and waiting lists
• Supervising hostess team and front-of-house staff
• Handling customer concerns professionally
• Managed large group reservations and high-volume guest arrangements and handled big pax, private parties and special events

Guest Relation Executive - Azule Ocean Front (Aazulic Hospitality LLP)

(2024-02 - 2025-12)

• Handle table reservations and seating arrangements
• Interact with guests politely and professionally
• Ensure guests are comfortable and satisfied with service
• Handle guest complaints or issues quickly and calmly
• Assist VIP or special guests with personalized attention
• Help organize birthday celebrations, anniversaries, or special events
• Manage waiting lists during busy hours
• Take guest feedback and report it to management
• Answer phone calls and assist with booking inquiries
• Ensure repeat guests receive a memorable experience
• Support overall customer satisfaction and restaurant reputation

Guest Relation Executive - Peninsula Redpine (The Competent Hotel)

(2023-08 - 2024-02)

• Welcomed and escorted guests to tables
• Managed reservations, walk-ins, and table allocations efficiently during peak hours
• Maintained guest waiting lists and ensured minimal waiting time
• Coordinated with restaurant managers and service staff for smooth seating operations
• Handled guest inquiries, special requests, and VIP arrangements professionally
• Managed telephone calls, reservation systems, and guest bookings accurately
• Ensured proper dining area presentation and cleanliness before guest arrival
• Assisted in handling guest complaints and ensured quick resolution for customer satisfaction

Hostess - Radisson Blu International Airport Mumbai

(2023-02 - 2023-08)

• Welcomed and escorted guests to tables
• Managed reservations, walk-ins, and table allocations efficiently during peak hours
• Maintained guest waiting lists and ensured minimal waiting time
• Coordinated with restaurant managers and service staff for smooth seating operations
• Handled guest inquiries, special requests, and VIP arrangements professionally
• Managed telephone calls, reservation systems, and guest bookings accurately
• Ensured proper dining area presentation and cleanliness before guest arrival
• Assisted in handling guest complaints and ensured quick resolution for customer satisfaction

B - Hotel Management Course - Don Bosco Technical Institute (2022-09 - 2023-01)

B - 12 pass - Legacy Faith Academy (2020-06 - 2022-06)