Mahendra Kumar

Results-driven programme management professional with 8.5+ years of experience in region and multi-district implementation of IT-enabled education, skill development, and digital governance programmes in Bihar. Expertise in programme implementation, district coordination, stakeholder management, team leadership, MIS reporting, monitoring & evaluation, learner lifecycle management, data validation, and operational excellence. Successfully managed programme operations under Maharashtra Knowledge Corporation Ltd. (MKCL) and supported projects associated with Bihar Skill Development Mission (BSDM).

MBA-qualified professional skilled in digital marketing with Power BI, Advanced Excel, SQL, Power Automate, ChatGPT, Microsoft Copilot, and MIS systems to drive data-driven decisions and process improvements.

Assistant Regional Manager – Operations & MIS - Maharashtra Knowledge Corporation Ltd. (MKCL) - Patna, Bihar

(2022-01)

• Spearhead end-to-end implementation and operational monitoring of DEEP (Digital Employability Enhancement Program) across assigned regions in Bihar.
• Coordinate with senior leadership, regional teams, network coordinators, cluster managers, and Authorized Learning Centers (ALCs) for effective programme delivery.
• Monitor district-wise progress, learner performance, examination activities, batch operations, and target achievement.
• Prepare and present daily, weekly, monthly, and management-level MIS reports for data-driven decision-making.
• Managed validation and resolution of 32.25 lakh+ learner records for BSDM and EY projects, ensuring high data accuracy and compliance.
• Conduct programme review meetings, operational reviews, and follow-up actions with field teams and stakeholders.
• Support examination management, learner tracking, academic calendar implementation, and timely completion of programme milestones.
• Coordinate with vendors and logistics teams for study material distribution and operational support across Bihar districts.
• Train and support field teams on ERA (eLearning Revolution for All) and OES (Online Evaluation System) platforms.
• Maintain master trackers, dashboards, meeting minutes, and documentation for transparency and governance compliance.
• Leverage Power BI, Advanced Excel, Power Automate, ChatGPT, and Microsoft Copilot to streamline reporting, analysis, and workflows.

Cluster Manager / Senior Cluster Manager - Maharashtra Knowledge Corporation Ltd. (MKCL) - Bhojpur & Rohtas, Bihar

(2017-09 - 2021-12)

• Managed district and block-level implementation of KYP (Kushal Yuva Program) and BS-CFA programmes.
• Supervised centres under assigned jurisdiction ensuring adherence to programme guidelines and quality standards.
• Coordinated with district officials, centre representatives, trainers, and partner organizations for smooth execution.
• Conducted orientation sessions, training programmes, and review meetings for implementation teams.
• Monitored admissions, batch allocation, learner progress, assessments, examination readiness, and certification.
• Prepared and submitted regular MIS reports and dashboards to track performance and ensure accountability.
• Addressed operational challenges and ensured timely resolution through effective follow-up and escalation.

MBA - Marketing - Chandigarh University

BBA - Business Process Management

B.Sc. - Mathematics