Mahendran Harish
Operations Officer
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About
Operations professional with 3+ years of experience in visa application processing, passport logistics, documentation, compliance, stakeholder coordination, and service operations. Experienced in managing high-volume workflows of 1,000+ applications monthly while maintaining strong data accuracy, SOP adherence, and audit readiness. Demonstrated ability to coordinate with consulates, applicants, courier partners, and internal teams, with a focus on process efficiency, service quality, and timely delivery.
Experience
Operations Officer - VFS Global - Bengaluru
(2023-01)
- Manage end-to-end visa application processing, passport logistics, and compliance activities, handling 1,000+ applications monthly while following established SOPs, regulatory requirements, and audit standards.
- Coordinate passport logistics with consulates, applicants, courier partners, and internal teams to support timely delivery and SLA adherence.
- Coordinate across applicants, consulates, courier partners, and internal stakeholders to streamline workflows and improve operational efficiency by 15%.
- Perform application data entry and verification with a consistent zero-error record across 12,000+ applications processed annually.
- Identify incomplete or inaccurate documentation and ensure applications meet applicable consulate submission standards.
- Maintain operational records, daily activity logs, exception reports, and audit-ready documentation to support smooth business operations.
- Provide applicant support for status updates, appointment flows, document queries, and process-related communication in English, Kannada, and Tamil.
- Received an Appreciation Certificate for Hard Work and Punctuality in 2024 in recognition of consistent performance and operational excellence.
Education
Bachelor of Computer Applications (BCA) - Field Marshal K.M. Cariappa College, Madikeri, Mangalore University (2022)
Pre-University Certificate – Commerce - Commerce - St. Mary's Composite PU College, Suntikoppa (2019)
SSLC - St. Mary's English Medium High School, Suntikoppa (2017)
