Sukumar Arshe
Associate Systems Engineer | End User Support
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About
B.Tech Computer Science graduate with a solid grounding in hardware and software fundamentals, hands-on troubleshooting from a production environment (machine maintenance, fault-finding, cross-functional issue resolution), and training in ticketing, SLA-driven case handling, and technical documentation. Comfortable supporting non-technical users in person, remotely, and by phone in English, Telugu, and Hindi. Seeking an Associate Systems Engineer role in end user support: closing tickets within SLA and helping associates with hardware, software, and daily IT operations.
Experience
CNC Operator / Technical Support at RPG Reychem Company (2019-11 – 2020-07)
Developed and optimized CNC operator processes to improve machining efficiency and accuracy; troubleshot live production equipment.
- Diagnosed and resolved day-to-day machine and production issues, minimizing downtime through methodical fault-finding
- Collaborated with cross-functional teams to troubleshoot production issues and implement fixes
- Maintained accurate technical documentation and reports, transferable to ticket and knowledge-base notes
- Completed virtual internship tasks in Python programming and application development
Education
Diploma – Government Institute of Electronics
Secondary School Certificate – SPR High School
Bachelor of Technology (B.Tech) in Computer Science Technology (2024)
