Manash Gurung
Hospitality management
Talent
Mumbai, MaharashtraMember since September 17, 2025
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About
I
Hospitality professional with 7+ years of experience in guest services, front office operations, and facility management. Skilled in customer service, guest relations, and team collaboration, with a proven track record at The Oberoi, Bloom Hotels, and SILA Solutions.
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Experience
Lobby attendant, Trident Nariman Point (The Oberoi Mumbai) | Feb 2018 – Mar 2024
- Welcomed guests and provided information about hotel amenities and services.
- Assisted guests in navigating the hotel and locating desired areas.
- Performed guest check-in and check-out efficiently and professionally.
- Handled guest requests and inquiries courteously and promptly.
- Acted as the first point of contact for guests, ensuring a smooth check-in and check-out process.
- Handled inquiries and resolved guest issues to maintain a positive experience.
- Oversaw all aspects of facility management, ensuring safety and functionality.
- Conducted routine safety inspections and coordinated with contractors.
- Planned maintenance work, maintained records, and supervised facilities staff.
Education
•Diploma in Hospitality, Travel & Customer Service from Frankfinn Institute of Air Hostess training | 2017
•12th, Faculty Higher Secondary School | 2016
•10th, Maharishi Vidya Mandir | 2014
