Mihir Thasal
Senior Executive – Hospitality & Property Management
About
Experienced Hospitality Professional with 8+ years of international experience in luxury hotels, cruise line hospitality, food & beverage operations, guest relations, and property management. Proven ability to deliver exceptional customer service, maintain high hospitality standards, and create memorable guest experiences in multicultural environments. Strong expertise in restaurant service, banquet operations, customer satisfaction, and team collaboration.
Adaptable, reliable, and committed to excellence in all aspects of hospitality operations.
Experience
Senior Executive – Hospitality & Property Management - Lodha Excellus - Mahalaxmi, Mumbai, India
(2024-12 - 2025-01)
- Managed daily hospitality and property operations.
- Coordinated with residents, contractors, vendors, and maintenance teams.
- Handled customer service requests and complaint resolution.
- Ensured cleanliness, safety, and quality service standards.
- Assisted with events and community engagement activities.
- Prepared operational reports and monitored service delivery.
- Improved resident satisfaction through efficient communication and service coordination.
Snack Steward - Marella Explorer Cruise Ship - Europe
(2022-12 - 2024-04)
- Delivered premium food and beverage service to international guests.
- Maintained international food safety and hygiene standards.
- Assisted guests with menu recommendations and dietary requirements.
- Performed upselling and cross-selling to increase onboard revenue.
- Maintained dining areas and ensured excellent guest experiences.
- Worked effectively within multicultural teams.
- Consistently received positive guest feedback.
- Contributed to increased sales through effective service and product recommendations.
Senior Steward - Oberoi Hotels & Resorts - Mumbai, India
(2016-11 - 2022-09)
- Delivered luxury dining experiences within a five-star hotel environment.
- Assisted with restaurant operations, banquet functions, and VIP events.
- Ensured high standards of food presentation and service.
- Trained and supported new team members.
- Coordinated with kitchen and service teams to ensure smooth operations.
- Maintained high guest satisfaction ratings.
- Recognized for professionalism and commitment to service excellence.
Steward - Bellona Hospitality - Mumbai, India
(2016-06 - 2016-10)
- Assisted guests during dining service.
- Maintained cleanliness and organization of dining areas.
- Prepared service stations and dining setups.
- Followed food safety and hygiene procedures.
Education
Secondary School Certificate (SSC) - India (2010)
Higher Secondary School Certificate (HSC) - India (2013)
BSC - Hotel management (2016)
