System Engineer - Cognizant Technology Solutions
(2022-03)
Project: Loblaw. Operating Systems: Windows 2008 &2012, 2016 Esxi 6.0, 6.5 and Linux. Hardware: HP and Dell & IBM.
- Handling Service request and incidents tickets related to Windows AD, VMware
- Handling Severity 1 and 2 tickets by strictly following the ITIL Process
- Installation and Configuration of Windows Server (2008/2012&2016)
- Working and fixing account lockout issues
- Monitoring Server Health Status of the CPU processors, Memory, Network
- Hardware problems and coordination with vendors
- Installation and troubleshooting of the VMware ESXI and VMware infrastructure client
- Taking Snapshot of Virtual Machines (for backup & testing purposes)
- Creating templates from VM's and deploy VM's from templates and allocate resources
- Creating and managing virtual machines and installing VM Tools into VM's
- We do patching on monthly basis for all the serves with the help of Kace Application and we take snapshots for the servers before going to start patching like Script or manually in Vmware
- After patching, we run scan report for all the patched servers with Security Center application
- We remove the snapshots for the servers after completing the patching in Vsphere client
- Handling problems encountered during Vmotion and Svmotion
- Configuring clusters with DRS and HA
- storage related issues
- Moving VM's from one LUN to another LUN using SV Motion
- Moving VM's from one host to another Host by using VMotion
- Monitoring the performance of VM's & ESX Hosts (CPU, RAM and HDD utilization)
- Active Directory Administration including Installation and Decommission of Domain Controllers, User Management, Group Management, OU Management, Password Management etc
- Troubleshooting the server down and printer configuration issues
- Ensuring SOPs are in place for new and well-known issues
- Snapshot Cleanup on all vCenters
- Giving handover tickets before the shift completes
- Checking and make sure that all the Esxi servers are configured with correct time configuration (NTP client)
- Disabling SSH on regular basis as per VMware recommendation
- Day to day admin tasks like enabling and access and fixing RDP issues
- Handling Backup, Antivirus & storage issues as per the incident ticket
- Root Cause & System Log Analysis and reporting
- Decommission of Windows servers
System Support Engineer - Zensar Technologies
(2019-06 - 2022-02)
- Responsible for day-to-day administration of servers
- Snapshot clean up issues
- Vmotion and svmotion
- Perform maintenance of common file tasks
- Installation of ESXI server and creation of VMs and install different guest OS
- Connecting to ESXI server by using VSphere Client, putty and Web access
- Working on networking concepts like creation Switches, different types of port groups, Nic Teaming and VLAN
- Day to day admin tasks like enabling, access, and fixing RDP issues
- Hardware problems and coordination with vendors
- Administration of user accounts & groups and providing appropriate rights to user accounts according to Requirements
- Install, upgrade, delete and query packages in system
- Troubleshooting the server down Alerts and printer issues
- Working and fixing account lockout issues
- We handle all the 'c drive' disk usage alerts
- We work on host down alerts; initially we find whether it is a physical or virtual machine based on that we will take the actions
- Worked on service down alerts, password reset, group policies based on the client requirement
System Support Engineer - IDC technologies
(2018-04 - 2019-06)
- Installing the Operating System like WIN 7, Win 10
- Trouble shooting of Local Area Network Connection
- Installing and troubleshooting of desktop applications
- Installing all related software's required for projects
- Install, Configure and troubleshooting MS Exchange Mail client
- Troubleshooting VPN Connectivity
- Install and troubleshooting java related issue compatibility issue
- Troubleshooting the Wireless Network Issues (WLAN), and coordinating with concern teams to fix the issues
- Resolving the Lync and skype for business issues
- Coordinating with vendors for hardware issues
- Coordinating with vendors for hardware, printer
- Installs and tests computers and related network hardware in a LAN/WAN environment
- Reconfiguring domain accounts if the login profile is corrupted in Desktops and Laptops
- Networking using TCP/IP and Related Services like DHCP
- Building, maintaining and troubleshooting local area networks
