Mandli Jeevan

Dedicated Assistant Manager with 13 years in banking operations, customer relationship management, and compliance. Focused on enhancing customer satisfaction and operational efficiency while meeting business objectives. Experienced in account management and resolving customer issues within regulatory frameworks.

Assistant Manager - The Karur Vysya Bank Ltd - Mangalagiri, India

(2012-06 - 2025-03)

• Led daily operations for branch, ensuring compliance with policies and procedures.
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Mentored staff on customer service best practices to enhance team performance.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
• Developed strong relationships with key clients, contributing to significant growth in business revenue.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
• Demonstrated knowledge of branch financial products, loans and lines of credit.

Computer Data Entry Operator - Prasad Techno Ltd - Hyderabad, India

(2010-08 - 2012-04)

• Managed large volumes of information with precision, maintaining high standards of data integrity.
• Entered and updated data accurately into company databases, ensuring consistency and reliability.
• Developed and executed data entry processes, streamlining workflows for improved efficiency.
• Collaborated with cross-functional teams to resolve discrepancies in data records promptly.

Master of Science - Computer Science - Sri Venkateswara University (2010-02 - 2010-02)