Associate Director - Human Resources at BluEnt (2022-11 – Present)
Direct and manage the complete end-to-end corporate employee life cycle for a multi-vertical workforce of 400+ professionals, driving HR strategy to match commercial pipeline goals. Led internal corporate HR team of 4 direct reports and reported directly to the Managing Director.
- Corporate HR Governance: Direct and manage the complete end-to-end corporate employee life cycle for a multi-vertical workforce of 400+ professionals, driving HR strategy to match commercial pipeline goals.
- Strategic Business Partnering: Serve as a senior strategic advisor to business heads, delivering tailored workforce models that optimized human resources allocation and increased operational throughput by 18%.
- Talent Acquisition Architecture: Spearhead global recruitment systems across IT & Architectural frameworks, improving hiring efficiency, optimizing vendor SLAs, and reducing average Time-to-Fill (TAT) by 25%.
- Performance & Compensation Design: Designed and implemented a modern, metric-driven appraisal system based on KRAs & KPIs, achieving a 98% on-time appraisal completion rate and fostering a high-performance culture.
- Technology Modernization: Championed the end-to-end transition and optimization of corporate candidate pipelines using Zoho Recruit and JIRA, which decreased recruitment-related paper overhead by 40%.
- L&D and Workforce Capability: Managed corporate learning calendars to build strategic leadership pipelines, which contributed to a 12% improvement in year-over-year internal promotion readiness.
- Compliance & Enterprise Audits: Maintain absolute adherence to labor legal frameworks; successfully navigated 100% compliance scores across all corporate internal and external statutory audits.
- Corporate Administration: Oversee corporate administrative expenditures, optimizing yearly operational vendor budgets to save 8% in administrative overhead.
Manager - Human Resources at Alcobrew (2022-05 – 2022-11)
Partnered with manufacturing plant heads and corporate leaders to align performance matrices and training needs for 200+ employees during a strategic 6-month transitional system upgrade.
- Performance Management Systems: Revamped corporate performance appraisal structures, establishing standardized KRA and KPI metrics across manufacturing and corporate departments to drive objective performance monitoring.
- Strategic PMS Framework: Architected and implemented a structured 360-degree appraisal mechanism, cascading balanced scorecards and objective key results (OKRs) across 200+ plant and corporate employees.
- Performance Calibration & Alignment: Conducted extensive calibration sessions for business heads, establishing standardized KRA and KPI metrics to eliminate appraisal bias and drive performance objectivity.
- Learning & Development: Formulated a comprehensive learning blueprint across the plant and headquarters, coordinating target-specific training calendars that boosted task efficiency metrics by 15%.
Cluster Manager - Human Resources at Team Computers Pvt. Ltd. (2021-04 – 2022-04)
Overseeing operations across premium business units: Tatva Hills Resort (Almora), Q'la (European Cuisine Restaurant), and Zorba Entertainment (Event Arena).
- Executive Search Leadership: Spearheaded the successful end-to-end recruitment and onboarding of 1 Chief Executive Officer (CEO) and 1 Chief Financial Officer (CFO) to steer financial and operational growth across all 3 key cluster business units.
- Workforce Volume Scaling: Strategically scaled the cluster's workforce volume from 150 to over 250+ employees within 12 months, managing high-volume recruitment pipelines and onboarding strategies.
- Cluster HR Leadership: Commanded corporate human capital strategy and entire lifecycle operations for three distinct hospitality concepts under the corporate group umbrella, managing over 250+ employees.
- Workforce Allocation & Optimization: Designed seasonal staffing models and cross-property talent mobility plans, maintaining critical staffing levels during peak seasons and reducing temporary labor costs by 20%.
Cluster Manager - Human Resources at Mosaic Hotel (Unit of Shipra Group) (2016-12 – 2021-04)
Directed HR strategy for 3 premium properties including Mosaic Noida and Mosaic Mussoorie (Preferred Hotels & Resorts), supervising 4 HR direct reports and overseeing 300+ cluster employees.
- Corporate Training Initiatives: Spearheaded organization-wide Training Needs Assessments (TNA). Created and delivered dynamic leadership and soft skill modules (Stress Management, Team Dynamics, Interpersonal Skills), improving employee Net Promoter Score (eNPS) by 22 points.
- Organizational Development (OD): Designed and executed cross-functional job rotation strategies that upskilled operations staff, minimized operational gaps, and reduced overall external recruitment expenses by 15%.
- Train-the-Trainer (TTT): Certified 15+ internal department heads as corporate trainers, creating a cost-effective, self-sustaining continuous learning framework that saved significant training outsourcing costs.
- Onboarding & Retention Architecture: Standardized cluster onboarding processes across all properties, achieving a 100% system implementation rate and increasing 90-day employee retention by 18%.
- Employee Engagement & Feedback Systems: Engineered monthly structured recognition programs and robust feedback mechanisms, driving a 14% reduction in annual voluntary turnover.
- Payroll & Core HR Operations: Supervised time, attendance, payroll files, and salary processing for the cluster, maintaining error-free salary execution and zero statutory deviations across PF, ESIC, and PT.
- Performance Management & Appraisals: Managed multi-tier yearly performance evaluations across all properties, ensuring appraisals were metrics-linked to design logical reward, increment, and bonus payouts.
- Vendor & Consultant Management: Streamlined hiring partnerships, establishing clear SLAs that reduced recruitment cost-per-hire by 18% while improving overall sourcing quality.
Manager - Human Resources at Itspossible Hotels & Resorts Pvt. Ltd. (2013-02 – 2016-12)
Managed comprehensive HR strategy, talent acquisition, and personnel operations for a high-volume team of 150+ staff members with a central team of 2 recruitment coordinators.
- Multi-Vertical Talent Management: Managed end-to-end recruitment pipelines for a rapidly growing business group operating across Retail, IT, Loyalty Programs, Real Estate, and Hospitality.
- Strategic Sourcing Integration: Shifted dependency away from staffing agencies by driving organic source setups on Naukri, LinkedIn, and professional directories, achieving a 45% reduction in cost-per-hire.
- Corporate Integration: Designed and distributed comprehensive welcome kits and employee policy handbooks, improving policy transparency and reducing early-stage attrition (first 90 days) by 20%.
- Employee Relations & Exit Analytics: Conducted structured exit interviews, analyzed monthly turnover trends, and proposed corrective action plans that helped retain key business talent.
Assistant Manager - Human Resources at Prithvee Prop Mart Pvt. Ltd. (2010-06 – 2013-01)
Joined as Senior Executive - HR; promoted to Assistant Manager due to consistent high performance.
- Volume Recruitment: Managed rapid candidate sourcing and high-volume recruitment pipelines for corporate sales and business development divisions, onboarding 100+ sales executives annually.
- Personnel Auditing: Maintained highly organized personnel files, leave structures, and attendance databases, maintaining a 100% accuracy rate for payroll preparation inputs.
- Operations & Compliance: Supervised full-and-final (F&F) settlement operations, issued relieving letters, and ensured compliance frameworks matched PF and ESIC consultant parameters.
