Human Resources Associate Partner & Training Specialist at Amazon Transportation Services (2019-05 – Present)
Managing full cycle HR activities of employees across multiple sites with strategic HR support and employee relations resolution.
- Managing full cycle HR activities of employees across multiple sites
- Partner with business leaders to provide strategic HR support and resolve employee relations issues
- Supporting leaders with day-to-day HR matters
- Drive onboarding, engagement, performance management, and offboarding processes
- Monitor employee sentiment through regular floor presence, data analysis, and feedback mechanisms
- Developing communication plans and initiatives to support manager with site briefs and site-wide announcements
- Lead HR operations including compliance, payroll inputs, reporting, and HRIS data accuracy
- Maintaining HR systems, data accuracy and payroll inputs
- Handle employee relations cases including performance, misconduct, grievances, and investigations
- End-to-end case management, including employee relations and performance matters
- Collaborate with internal stakeholders to execute hiring, de-hiring and engagement initiatives
- Support change management and implementation of new HR systems and processes
- Collaborate with cross-functional teams to execute hiring, engagement, and development initiatives
- Supporting change initiatives and new system implementation
- Partnering closely with the HR business Partner
- Manage employee relations matters (performance, misconduct, grievances, investigations)
- Design and support learning & development programs in coordination with internal teams
- Support procurement and evaluation activities as required for learning and development activities and programs
- Provide advice to enable the planning and coordination of delivery of L&D activities and programs
- Assist with HR documentation, contracts, and policy implementation
- Act as a trusted HR contact point for associates and Agencies
Assistant Manager Training & Quality at Karvy Digiconnect (2018-07 – 2019-05)
Identified and assessed training needs, conducted recruitment screening, and monitored training program effectiveness.
- Identifying and assessing future and current training needs
- Conducted recruitment screening and walk-in interviews
- Identified training needs and delivered onboarding and skill development programs
- Conduct effective orientation sessions
- Monitor and evaluate training program's effectiveness, success and ROI periodically and report on them
- Maintaining Training Intervention Tracker and Training attrition Tracker
- Evaluated training effectiveness using performance metrics and ROI analysis
- Managed training trackers, attrition data, and staff rosters
- Keep a check on Lesson plan adherence in every batch
- Developed training content and modules for new hires and ongoing programs
- Ensured adherence to lesson plans and training quality standards
- Maintain a keen understanding of training trends, developments and best practices
- Responsible for internal call calibration
Assistant Manager Training at Cogent E Services (2017-09 – 2018-07)
Managed training and quality budget, prepared business reviews, and conducted internal call calibration.
- Responsible for Team and Client Handling
- Responsible for Managing Training & Quality budget and resources to ensure targets are met
- Responsible for Preparing Training & Quality Business Reviews Monthly, Quarterly and Annually Internally and Externally
- Maintaining Quality & Training Staff Roster
- Conducting internal call calibration
- Responsible for preparing Training Module and Content updating
- Responsible for Super Audits of QA's Audits, discussing accuracy and variation
- Responsible for Team Building and Team motivation
- Responsible for compliance check of all the reports and their timeline
SR Process Trainer at Insync Business Solutions Limited (2015-07 – 2017-09)
Responsible for screening walk-in interviews, conducting fast-paced trainings, and delivering soft skills sessions.
- Responsible for the screening for the walking interviews
- Screening them on the Basis of Trainable/ Non trainable
- Taking care of the NHT Batches
- Responsible for the fast pace trainings on the basis of TNI/ TNA
- Responsible for the Soft Skills sessions as well
- Audit the calls during the OJT period
- Making report on M.I.S
- Refresher Batches
- Briefing Reports
- Updating Training Module
- Take Certification
- Responsible for Team and Client Handling
SR Executive Training & Quality at Offshoot Agency Pvt Ltd (2013-12 – 2015-07)
Managed new hire training batches, conducted fast-paced trainings, and handled quality audits.
- Taking care of the NHT Batches
- Responsible for the fast pace trainings on the basis of TNI/ TNA
- Responsible for the Soft Skills sessions as well
- Audit the calls during the OJT period
- Making report of NHT batches
- Taking care of Refresher Batches
- Responsible of Briefing Reports
- Updating Training Module
- Taking care of New Hire Certification
Customer Care Executive at Hero Itess (2007-01 – 2009-07)
Handled inbound/outbound customer interactions for international processes with focus on quality and performance.
- Handled inbound/outbound customer interactions for international processes
- Mentored new team members and conducted quality audits
- Supported upselling and team performance improvement initiatives
