Manjula Pal

Human Resources Professional with 14+ years of experience managing end-to-end employee lifecycle in fast-paced, high-volume environments. Expertise in talent acquisition, employee relations, HR operations, and learning & development. Proven track record of improving employee engagement, streamlining HR processes, and supporting business leaders with data-driven insights.

Human Resources Associate Partner & Training Specialist at Amazon Transportation Services (2019-05 – Present)

Managing full cycle HR activities of employees across multiple sites with strategic HR support and employee relations resolution.

• Managing full cycle HR activities of employees across multiple sites
• Partner with business leaders to provide strategic HR support and resolve employee relations issues
• Supporting leaders with day-to-day HR matters
• Drive onboarding, engagement, performance management, and offboarding processes
• Monitor employee sentiment through regular floor presence, data analysis, and feedback mechanisms
• Developing communication plans and initiatives to support manager with site briefs and site-wide announcements
• Lead HR operations including compliance, payroll inputs, reporting, and HRIS data accuracy
• Maintaining HR systems, data accuracy and payroll inputs
• Handle employee relations cases including performance, misconduct, grievances, and investigations
• End-to-end case management, including employee relations and performance matters
• Collaborate with internal stakeholders to execute hiring, de-hiring and engagement initiatives
• Support change management and implementation of new HR systems and processes
• Collaborate with cross-functional teams to execute hiring, engagement, and development initiatives
• Supporting change initiatives and new system implementation
• Partnering closely with the HR business Partner
• Manage employee relations matters (performance, misconduct, grievances, investigations)
• Design and support learning & development programs in coordination with internal teams
• Support procurement and evaluation activities as required for learning and development activities and programs
• Provide advice to enable the planning and coordination of delivery of L&D activities and programs
• Assist with HR documentation, contracts, and policy implementation
• Act as a trusted HR contact point for associates and Agencies

Assistant Manager Training & Quality at Karvy Digiconnect (2018-07 – 2019-05)

Identified and assessed training needs, conducted recruitment screening, and monitored training program effectiveness.

• Identifying and assessing future and current training needs
• Conducted recruitment screening and walk-in interviews
• Identified training needs and delivered onboarding and skill development programs
• Conduct effective orientation sessions
• Monitor and evaluate training program's effectiveness, success and ROI periodically and report on them
• Maintaining Training Intervention Tracker and Training attrition Tracker
• Evaluated training effectiveness using performance metrics and ROI analysis
• Managed training trackers, attrition data, and staff rosters
• Keep a check on Lesson plan adherence in every batch
• Developed training content and modules for new hires and ongoing programs
• Ensured adherence to lesson plans and training quality standards
• Maintain a keen understanding of training trends, developments and best practices
• Responsible for internal call calibration

Assistant Manager Training at Cogent E Services (2017-09 – 2018-07)

Managed training and quality budget, prepared business reviews, and conducted internal call calibration.

• Responsible for Team and Client Handling
• Responsible for Managing Training & Quality budget and resources to ensure targets are met
• Responsible for Preparing Training & Quality Business Reviews Monthly, Quarterly and Annually Internally and Externally
• Maintaining Quality & Training Staff Roster
• Conducting internal call calibration
• Responsible for preparing Training Module and Content updating
• Responsible for Super Audits of QA's Audits, discussing accuracy and variation
• Responsible for Team Building and Team motivation
• Responsible for compliance check of all the reports and their timeline

SR Process Trainer at Insync Business Solutions Limited (2015-07 – 2017-09)

Responsible for screening walk-in interviews, conducting fast-paced trainings, and delivering soft skills sessions.

• Responsible for the screening for the walking interviews
• Screening them on the Basis of Trainable/ Non trainable
• Taking care of the NHT Batches
• Responsible for the fast pace trainings on the basis of TNI/ TNA
• Responsible for the Soft Skills sessions as well
• Audit the calls during the OJT period
• Making report on M.I.S
• Refresher Batches
• Briefing Reports
• Updating Training Module
• Take Certification
• Responsible for Team and Client Handling

SR Executive Training & Quality at Offshoot Agency Pvt Ltd (2013-12 – 2015-07)

Managed new hire training batches, conducted fast-paced trainings, and handled quality audits.

• Taking care of the NHT Batches
• Responsible for the fast pace trainings on the basis of TNI/ TNA
• Responsible for the Soft Skills sessions as well
• Audit the calls during the OJT period
• Making report of NHT batches
• Taking care of Refresher Batches
• Responsible of Briefing Reports
• Updating Training Module
• Taking care of New Hire Certification

Customer Care Executive at Hero Itess (2007-01 – 2009-07)

Handled inbound/outbound customer interactions for international processes with focus on quality and performance.

• Handled inbound/outbound customer interactions for international processes
• Mentored new team members and conducted quality audits
• Supported upselling and team performance improvement initiatives

Bachelor of Commerce in Commerce – Delhi University (2006)