JANUARY 2025 – SEPTEMBER 2025
AR TEAM LEADER | COGNIZANT TECHNOLOGY SOLUTIONS. | HYDERABD
- Managing 30+ FTEs in AR, Denials & Appeals Team.
Proactively monitored 15+ and 30+ AR Follow ups with 90+ AR bucket to ensure all client SLAs were consistently met, with a special focus on resolving Denial SLAs within the 5-day threshold and reduced the overall AR backlog by 13%.
- Conducted comprehensive inventory reviews to analyze trends, identify discrepancies, and flag actionable insights for operational improvements.
- Designed and delivered detailed presentations on 90+ AR performance, leading bi-weekly client meetings to share status updates and highlight key callouts.
- Led bi-weekly vendor meetings to address escalated JIRA issues by presenting in-depth root cause analyses and implementing targeted action plans, while proactively coaching the team and delivering constructive feedback to reduce future escalations.
- Logged and tracked identified issues through JIRA, coordinated with cross-functional teams for timely resolutions, and effectively managed client escalations.
- Held daily production and quality huddles with team members to assess shortfalls against benchmarks, offering targeted coaching and training for BQM users to enhance performance.
AUGUST 2022 – DECEMBER 2024
AR TEAM LEADER | GEBBS HEALTHCARE SOLUTIONS PVT. LTD. | NAVI MUMBAI
- Spearheading a team of 28+ FTEs focused on denial management, with oversight of a secondary
“no response” claims resolution team.
- Provided end-to-end support including attendance tracking, shrinkage control, floor supervision,
and direct client management.
- Streamlined the New Business Project by reducing inventory TAT from 10 days to just 2 business days, enhancing operational efficiency.
- Revamped the Provider Denial Claims Project with 20+ FTEs, decreasing aged inventory from
400+ days to under 30 days.
- Conducted proactive communication with clients via calls and emails to resolve issues and validate claim statuses.
- Increased provider revenue by aggressively targeting aging, rejected claims, denials and highdollar accounts for follow-up and resolution.
- Regularly monitored and analyzed team productivity and performance, delivering summarized insights to senior management.
- Led team huddles and goal-setting sessions, fostering accountability and providing targeted coaching to elevate performance.
