Mayank Bajpai
Operations and Fleet Management professional
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About
Result-oriented Operations and Fleet Management professional with over 4 years of experience spanning administration execution, business development, and logistics operations. Proven track record in optimizing fleet resources, managing large databases, improving workforce productivity through metric-driven rosters, and resolving critical client escalations. Seeking a challenging role to leverage analytical and management skills to drive operational excellence.
Experience
Fleet Manager (FM) - LoadShare Network Pvt. Ltd.
- Design and implement staff rosters and the Performance Measurement Index (PMI) to streamline daily operations.
- Manage process-based performance pay models and oversee complex, high-volume process-related billing.
- Optimize resource utilization, ensuring maximum efficiency of human resources and field equipment.
- Build and maintain comprehensive daily, weekly, monthly, quarterly, and annual MIS reports to track operational targets.
- Serve as the primary point of contact for all client interactions, systematically managing and resolving critical customer escalations.
- Coordinate seamlessly between senior management and field staff to ensure smooth execution of ongoing logistics projects.
Business Development Associate (BDA) - PhonePe Pvt. Ltd.
- Drove regional business growth initiatives and executed strategic field-level merchant acquisition campaigns.
- Managed long-term client relationships and executed localized promotional strategies to boost digital brand presence.
Admin Executive - Tech Matrix International BPO
- Handled day-to-day administrative tasks, facility maintenance, and core office management processes.
- Facilitated cross-departmental internal communication and meticulously managed office resource allocation.
Backend Executive - HomeShop18
- Managed backend operations, rigorous data verification procedures, and robust inventory/order tracking support.
Education
Bachelor of Science - B.Sc. - CSJM University (2016)
Higher Secondary Certificate - H.S.C. / 12th - CBSE Board (2012)
Secondary School Certificate - S.S.C. / 10th - CBSE Board (2010)
