Mayank Dwivedi

Dynamic Retail & Operations Leader with 10+ years of experience managing large-scale, high-volume business operations equivalent to multi-store retail environments. Proven track record of leading 48+ member teams, managing ₹200+ Cr monthly business operations, controlling ₹224 Cr inventory portfolios, and driving operational profitability through structured governance, shrinkage control, and process excellence. Large-Scale Retail Operations & Supply Chain Leader with extensive expertise in end-to-end retail supply chain management, centralized inventory governance, high-volume warehouse & back-end storage optimization, vendor inbound coordination, and seamless store replenishment planning.

Proven capability in managing multi-location retail distribution networks, ensuring optimal stock availability, shrinkage control, and inventory accuracy across large-format operations. Demonstrated strength in coordinating production planning with demand forecasting to support high-footfall retail environments, fulfillment centers, and regional distribution hubs. Expertise in executing large-scale fleet deployment across strategic retail corridors through structured lane planning, vendor consolidation, freight negotiation, and load optimization—delivering industry-leading transportation cost efficiencies while maintaining superior service levels.

Skilled in driving retail operational excellence through SOP standardization, cost control initiatives, vendor performance management, route rationalization, and real-time logistics monitoring—ensuring alignment with modern, world-class retail operational benchmarks. Currently leading integrated SCM operations at Shakti Pumps India Limited, managing ₹224 Cr inventory across 28 warehouses (4.2 lakh sq. ft.) with ₹200 Cr monthly dispatch turnover while maintaining 99.8% inventory accuracy. Recognized for delivering 12% short-term and 6% annual logistics cost savings through strategic freight negotiation, route benchmarking, and fleet contracting excellence.

Logistics Manager - Supply Chain - Shakti Pumps India Limited - PAN India Operations

(2024-07 - 2026-01)

• Leading integrated business operations managing ₹224 Cr inventory across 28 operational locations (4.2 lakh sq. ft.)
• Driving ₹200 Cr monthly dispatch turnover with strict OTIF and service-level adherence
• Heading 12 direct and 35+ indirect team members ensuring productivity and performance governance
• Maintaining 99.8% inventory accuracy, minimizing shrinkage risk and stock variance
• Delivered 12% short-term and 6% annual cost savings improving operational margin
• Implemented structured SOP execution and audit controls across multiple sites
• Successfully finalized and onboarded 3PL partners for PAN India operations, achieving improved service levels and reduced lead times
• Led the digital transformation of logistics processes through the implementation of WMS and TMS, resulting in enhanced visibility and control
• Achieved cost optimization in transportation and warehousing through strategic negotiations and process improvements

Operations Manager - Supply Chain - Netmeds

(2021-12 - 2024-07)

• Administered full-scale Distribution Center handling 30,000+ SKUs with 48+ team members
• Managed budgeting, demand planning alignment, stock availability, and last-mile service delivery
• Ensured high fill rates and operational continuity during peak demand cycles
• Strengthened workforce productivity through structured KPI reviews and monitoring
• Successfully implemented strategic initiatives to optimize supply chain efficiency, leading to improved customer satisfaction and increased profitability
• Streamlined warehouse operations, resulting in reduced operational costs and enhanced productivity

ABU Commercial Incharge - Apollo Tyres Limited

(2018-11 - 2021-12)

• Coordinated and spearheaded all aspects of the supply chain flow, including inventory control, distribution, shipping, customer service, accounting, transportation, and sales support
• Managed the entire warehousing operation independently, overseeing a team of 18 personnel
• Maintained regular communication with dealers to ensure timely, accurate, and efficient shipment
• Ensured correct allocation of resources to meet delivery schedules and managed inventory accuracy through daily monitoring and cycle counts
• Effectively managed commercial tax and GST-related issues
• Conducted periodic branch audits to ensure compliance with standard operating procedures and safe work practices
• Implemented cost-saving measures, leading to significant reductions in operational expenses and improved warehouse efficiency

Service Center Manager - Oriflame India Private Limited

(2016-05 - 2018-10)

• Managed the entire service center and warehouse operation independently, regulating inventory management, order fulfillment, and customer service
• Maintained regular and effective communication with clients to ensure the timely, accurate, and efficient shipment of all customer orders
• Monitored the selection and packing process, ensuring the proper packaging of all shipped products to maintain product quality
• Led employee hiring, training, and development efforts, fostering a skilled and motivated workforce
• Implemented process improvements, led to enhanced operational efficiency and reduced costs
• Improved customer satisfaction through effective management of order fulfillment and customer service processes

Warehouse Supervisor - Ballarpur Industries Limited

(2015-07 - 2016-04)

• Provided operational direction for warehouse inventory management and order fulfillment
• Facilitated the efficient utilization of the ERP system (SAP) within the warehousing function
• Conducted regular analysis of process flow and space requirements to optimize warehousing operations
• Successfully improved order fulfillment processes, leading to increased customer satisfaction and reduced operational costs

Professional Certificate - Supply Chain Strategy and Management - IIM-Kozhikode (2022 - 2023)

Master of Business Administration - Pioneer Institute of Professional Studies, D.A.V.V. Indore (2013 - 2015)

Bachelor of Commerce - RPLM College, D.A.V.V. Indore (2010 - 2013)