Mayank Ukey
Customer Support Executive
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About
Driven and customer-focused professional with experience as a Customer Relationship Officer. Proven ability to enhance customer satisfaction through effective issue resolution and communication. Strong team player with excellent learning ability, customer handling skills, and a supportive work ethic. Recognized multiple times for performance excellence.
Experience
Customer Support Executive at Uniconnect Immigration Services (2024-11 – 2025-12)
- Assisted customers with visa application processes
- Provided customer support and resolved queries efficiently
- Performed accurate data entry and maintained records
Customer Relationship Officer at Vindhya E-Infomedia Pvt. Ltd. (2023-08 – 2024-08)
- Handled customer issues and guided them in product usage decisions
- Maintained daily records of customer issues to support business decisions
- Promoted products and services to existing customers based on segmentation
- Awarded Star Performer of the Month (5 times)
- Trained new employees on processes, workflow, and system navigation
- Conducted audits of completed work to ensure quality standards
Education
Master of Business Administration in MBA – Yashwant Rao Chavan College (2022 – 2024)
Bachelor of Business Administration in BBA – Yashwant Rao Chavan College (2019 – 2022)
Higher Secondary Certificate in HSC – Hislop College, Nagpur
Secondary School Certificate in SSC – Bishop Cotton High School, Nagpur
