Mayank Ukey

Driven and customer-focused professional with experience as a Customer Relationship Officer. Proven ability to enhance customer satisfaction through effective issue resolution and communication. Strong team player with excellent learning ability, customer handling skills, and a supportive work ethic. Recognized multiple times for performance excellence.

Customer Support Executive at Uniconnect Immigration Services (2024-11 – 2025-12)

• Assisted customers with visa application processes
• Provided customer support and resolved queries efficiently
• Performed accurate data entry and maintained records

Customer Relationship Officer at Vindhya E-Infomedia Pvt. Ltd. (2023-08 – 2024-08)

• Handled customer issues and guided them in product usage decisions
• Maintained daily records of customer issues to support business decisions
• Promoted products and services to existing customers based on segmentation
• Awarded Star Performer of the Month (5 times)
• Trained new employees on processes, workflow, and system navigation
• Conducted audits of completed work to ensure quality standards

Master of Business Administration in MBA – Yashwant Rao Chavan College (2022 – 2024)

Bachelor of Business Administration in BBA – Yashwant Rao Chavan College (2019 – 2022)

Higher Secondary Certificate in HSC – Hislop College, Nagpur

Secondary School Certificate in SSC – Bishop Cotton High School, Nagpur