Mohamed Asfaq

Business Operations and Sales Process professional with cross-functional expertise in CRM strategy, financial operations, and process optimization. Experienced in managing client portfolios, vendor relationships, and sales pipelines across PropTech, healthcare, IT and e-commerce. Skilled at bridging frontline client engagement with strategic process design to drive scalable business growth and operational efficiency.

Sales Consultant - Bayut KSA (Dubizzle Group) - Riyadh, Saudi Arabia

(2025-12 - 2026-05)

• Managed high-value residential and commercial sales pipeline via Salesforce CRM for KSA's leading real estate portal, engaging HNW investors across the full sales cycle.
• Delivered comparative market analysis and ROI-focused investment guidance aligned with Saudi Vision development opportunities.
• Coordinated with legal and finance teams on contract documentation, deal structuring, and compliance for international property transactions.
• Executed PropTech operations in a competitive international market, managing client onboarding, relationship development, and pipeline reporting

Operations Analyst - Positka - Chennai, India

(2024-01 - 2025-04)

• Led a core digital enablement project by defining business requirements and key performance parameters for a new CRM tracking system, resulting in a 25% increase in lead conversion and accelerated sales cycle velocity.
• Managed high-value client portfolios by conducting diligent financial oversight and resolving complex billing inquiries, minimizing operational risk and ensuring client trust, which reduced average invoice collection time by 10 days.
• Optimized post-sale digital user journeys by coordinating cross-functional teams to guarantee reliable order fulfilment, demonstrating a commitment to maximizing client-side ROI and process efficiency.
• Served as the primary strategic liaison between clients, sales, and legal, translating business needs into service agreements and ensuring expectations were effectively managed throughout the pre- and post-sales engagement cycle.

Senior Executive (Grade 1-C) - Omega Healthcare (Apexon) - Chennai, India

(2022-08 - 2023-06)

• Identified strategic account expansion opportunities, leading to a 15% increase in quarterly revenue, by leveraging deep domain knowledge to align premium service solutions with core client business objectives.
• Maintained 98% accuracy across complex healthcare claims processing and benefits management for US-based client portfolios.
• Applied HIPAA compliance knowledge to design transparent, regulatory-compliant resolution processes.

Customer Service Executive (Amazon) - Sutherland Global Service - Chennai, India

(2019-09 - 2022-07)

• Maintained 95%+ CSAT score across high-volume e-commerce customer operations, including financial adjustments and refund processing.
• Functioned as a key internal business analyst by coordinating cross-functional teams (Logistics, Support) to troubleshoot operational bottlenecks and safeguard the end-to-customer experience.
• Consistently exceeded performance metrics and specialized in efficiently resolving escalated business issues and complex financial adjustments, demonstrating strong problem-solving and analytical capability.

Customer Service Representative - Spicejet Airline - Chennai, India

(2017-09 - 2018-01)

• Provided premium service and dedicated support for VVIP passengers, focusing on proactive communication and real-time issue resolution to guarantee seamless, high-value client experiences.
• Managed time-critical service recovery by resolving all escalated customer complaints with an impressive 90% resolution rate within 2 hours, demonstrating exceptional crisis management and communication skills.

Bachelor of Commerce - B.Com - Himalayan University

Initial Cabin Crew Training - Cabin Crew - Gulf Aviation Academy - Bahrain

Diploma - Airlines Cabin Crew & Hospitality, Travel management - Universal Airhostess Academy

Diploma - Airport & Aviation Management - Vedham Academy

HSLC & SSLC - National Institute of Open Schooling & Danish Mission School