Mohammed Nabeel

Experienced hospitality professional with 4 years of expertise in international guest services, front office management, and concierge operations. Proven track record in delivering exceptional customer experiences, managing high-volume environments, and enhancing revenue through upselling strategies. Fluent in English, Hindi, Kannada, Konkani, and Arabic, with strong adaptability to multicultural settings.

Seeking a Guest Services, Front Desk, or Shore Excursion role on an international cruise ship to contribute my skills to world-class guest experiences.

Front Office Duty Manager & Accountant at Rainforest Retreat Pvt Ltd (Present)

• Led front office operations, ensuring smooth check-in and check-out processes for international guests.
• Managed guest inquiries, special requests, and conflict resolution with a professional approach.
• Handled financial transactions, billing, and accounting using Tally ERP9, ensuring accuracy and compliance.
• Provided concierge services, recommending and organizing excursions and experiences for global visitors.
• Implemented guest feedback strategies to improve service standards and satisfaction.
• Conducted staff training on hospitality service excellence and cultural sensitivity.

Front Office Executive at Red Thread Hotel, Calangute, Goa

• Delivered exceptional guest services to a multicultural clientele, ensuring a personalized experience.
• Collaborated with sales teams to boost room occupancy through targeted upselling and promotions.
• Managed reservations, room allocations, and VIP services, enhancing guest loyalty and repeat business.
• Assisted international guests with local tour bookings and provided insights into cultural experiences.
• Managed emergency situations, assisting guests and ensuring compliance with safety protocols.

Front Office Executive at Red Thread 4 Star Hotel, Morjim, Goa

• Ensured seamless guest embarkation and debarkation experiences, aligning with cruise industry standards.
• Acted as a concierge, arranging personalized itineraries and shore excursions for diverse guests.
• Handled guest feedback and provided effective service recovery to maintain high satisfaction levels.
• Coordinated with cross-functional teams (housekeeping, F&B, and maintenance) to deliver a smooth operation.
• Trained in emergency evacuation procedures, guest safety measures, and crisis management.

Higher Secondary Education

AutoCAD diploma