Rohan D M

Dynamic and performance-driven professional combining proven expertise in automotive showroom guest experience management, high-impact sales operations, and sports leadership. Recognized for driving operational efficiency, maximizing client retention through proactive relationship building, and executing complex event logistics. Skilled at bridging business development with high-standard customer experience delivery in fast-paced operational environments.

Guest Experience Manager & Sales Officer at Nandi Toyota (2026-03 – 2026-07)

• Customer Experience Leadership: Directed end-to-end showroom customer journey operations, enforcing brand standards and boosting overall client satisfaction ratings across key touchpoints.
• Sales & Consultation Execution: Conducted high-value client consultations, product demonstrations, and structured test drives, driving sales conversions for premium automotive lines.
• Operational Streamlining: Managed customer inquiries, escalation pathways, and feedback resolution systems to increase operational workflow efficiency and brand loyalty.
• Cross-Functional Coordination: Partnered with inventory management, sales teams, and dealership leadership to synchronize vehicle delivery timelines and customer administration.

Assistant Cricket Coach & Team Manager at Pragathi Cricket Academy (2025-09 – 2026-02)

• Operations & Logistics Management: Oversaw comprehensive tournament logistics, team travel schedules, equipment inventory, and match administration for competitive events.
• Athletic Coaching & Mentorship: Collaborated with senior coaching staff to design skill enhancement programs, tactical match strategies, and player conditioning regimens.
• Stakeholder Communication: Served as primary liaison between academy leadership, parents, tournament officials, and players to ensure transparent schedule execution and performance tracking.

Physical Training Teacher at Thriveni School (2025-05 – 2025-08)

• Program Design & Instruction: Structured and executed comprehensive physical education curricula for primary and secondary students, fostering athletic excellence and team discipline.
• Competitive Strategy: Coached and prepared student-athletes for inter-school sports competitions, optimizing game strategy and individual physical readiness.
• Facility & Safety Compliance: Managed school athletic inventory and enforced strict health and safety standards during structured practices and major athletic events.

Bachelor of Arts (B.A.) in English with Sports – Madurai Kamaraj University, Tamil Nadu