Mohammed Suhail K

Accomplished and customer-centric Operations & Customer Service Executive with 3.5 years of international retail experience across Saudi Arabia and India. Expert in high-volume customer engagement, front-office operations, conflict resolution, and financial reconciliation. Adept at leading front-line floor operations, streamlining checkout throughput, and driving client retention in multicultural environments.

Fluent in English and Arabic with strong leadership potential for supervisory roles.

Customer Service Executive / Cashier Specialist - Al Wafa Hypermarket - Saudi Arabia

• Client Relations Excellence: Served as main point-of-contact for high-volume customer inquiries, complaints, and returns, consistently achieving top customer satisfaction standards.
• De-escalation & Problem Solving: Efficiently resolved daily customer grievances and exchange requests, enhancing overall store retention rates.
• Financial & POS Systems Management: Managed dual POS cash, credit card, and digital payment transactions totaling thousands of SAR daily with zero auditing variance.
• Operational & Stock Coordination: Partnered with department managers and floor teams to monitor shelf replenishment, stock availability, and aisle organization.
• Front-Line Supervisory Support: Assisted floor managers with shift handovers, register auditing, and onboarding new cash desk staff.

Sales / Store Operations Assistant - Chekkuppa Wholesale Store - India

• B2B & B2C Client Management: Advised diverse retail and bulk wholesale customers on volume order placement, pricing structures, and inventory availability.
• Logistics & Merchandising: Maintained visual merchandising standards, conducted inventory stock audits, and supported warehouse shipping logistics.
• Financial Operations: Managed rapid billing execution and POS register entries during peak commercial trading hours.

Diploma - Medical Laboratory Technician (MLT)