Suresh Subrahmanian
SENIOR EXECUTIVE | CUSTOMER SERVICE | FRONT OFFICE
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About
Customer-focused professional with 8 years of combined experience in diagnostic centre operations and matrimony/customer service. Experienced as a Senior Executive at Kalyan Matrimony with strong Malayalam-language performance, Team Leader responsibilities, customer handling and follow-up. Also experienced in front-office operations, appointment scheduling, patient assistance, telephone handling and report coordination.
Experience
Senior Executive – Kalyan Matrimony - MARKETSOF1 ANALYTICAL SOLUTIONS - VLV Complex, Little Mount, Chennai
(2019 - 2023)
- Handled Malayalam-language customer interactions, enquiries, follow-ups and service coordination.
- Consistently achieved Malayalam Language Top Performer recognition in most months.
- Received Team Leader (TL) promotion and handled team coordination and performance-related responsibilities.
- Managed customer relationships and supported smooth day-to-day business operations.
- Maintained professional communication and customer-focused service.
Diagnostic Centre Assistant / Front Office & Patient Care - VIVID DIAGNOSTIC CENTRE - Chalikavattom, Vyttila, Ernakulam
(2017 - 2019)
- Managed front-office activities, patient enquiries and appointment scheduling.
- Handled telephone calls and coordinated patients for diagnostic services.
- Assisted with blood sample collection and patient support.
- Coordinated MRI appointments and assisted patients as required.
- Helped shift patients and coordinated laboratory/MRI report delivery.
- Supported general administrative and daily diagnostic centre operations.
Diagnostic Centre Assistant / Front Office & Patient Care - MEDALL DIAGNOSTIC CENTRE - Opp. CKCLP School, Ponnurunni, Vyttila, Ernakulam
(2015 - 2017)
- Managed front-office activities and patient enquiries.
- Scheduled appointments and handled telephone calls.
- Assisted with blood sample collection and patient coordination.
- Supported MRI appointment coordination and patient assistance.
- Handled laboratory/MRI report delivery and other essential centre operations.
Education
Diploma - AC & Electrical Engineering
