Yathishchandra M

Results-driven Application Support Engineer with 1.5+ years of experience acting as a software detective — identifying, triaging, and resolving complex issues across critical business systems. Proficient in Python with hands-on experience debugging applications, analysing system behaviour, and managing incident workflows via Azure DevOps. Proven ability to reduce resolution times through proactive documentation, structured triage, and cross-functional collaboration.

Application Support Engineer at AriWorks (2023-12 – 2025-06)

• Acted as a software detective — investigated and resolved Level-1 application issues by analysing system logs, tracing root causes, and escalating complex cases via Azure DevOps, ensuring minimal business disruption.
• Implemented a structured triage process for escalated bugs and code-change requests, assigning them to the correct teams and streamlining application remediation workflows to improve turnaround time.
• Reduced ticket resolution time by ~40% through thorough documentation of issues and resolutions, proactive follow-ups, and continuous process improvements — strengthening the team knowledge base.
• Collaborated with cross-functional teams to diagnose critical application failures and maintained clear, consistent communication with end users throughout the incident lifecycle.

B.Tech in Cloud Technology and Information Security – Jain University (2019 – 2023)