Monica Michael

Experienced in compensation and HR operations, with a focus on process excellence, compliance, business support, and continuous improvement. Eager to learn new processes and take on new challenges.

Senior Business Execution Administrator – Total Rewards & Compensation at Wells Fargo International Solutions Pvt. Ltd. (2023-01 – Present)

Directed governance and control activities across multiple incentive compensation workstreams, ensuring compliance, accuracy, and audit readiness.

• Updated compensation plan eligibility rules in Workday to ensure accuracy and compliance.
• Maintained commission and bonus plans, reviewing updates, new plan requests, and deactivations to ensure accurate incentive and downstream system calculations.
• Align correct compensation plans to employees on the workday by reviewing eligibility rules
• Oversaw reconciliation and validation across Workday, IDGT, and IC Central for 40k+ employee records, improving accuracy and reducing discrepancies.
• Partnered with onshore/IMCOE teams to implement corrections and adjustments, and ensuring seamless plan alignment.
• Coordinated audit engagements by preparing control evidence and process documentation while communicating with stakeholders to ensure compliance.
• Reviewed workday corrective actions for employees based on performance, behavior, and attendance criteria.
• Played a key role in automation testing, reducing manual workload and accelerating process timelines.
• Worked on EIB (Enterprise Interface Builder) and Sandbox testing, validating data and process changes across Sandbox and Production environments to ensure accuracy, functionality, and successful deployment
• Leveraged Excel and Power Query for large-scale data analysis, reconciliation, and reporting, enabling informed decision-making.
• Acted as an SME for compensation plan alignment and governance, providing process expertise and problem-solving support to stakeholders.
• Collaborated cross-functionally to ensure compensation plan updates and eligibility rule changes met compliance and business standards.
• Trained and onboarded new team members across multiple workstreams, enhancing team capability and supporting operational resilience.
• Recognized for strong ownership, attention to detail, and consistent delivery of high-quality results under tight deadlines.

HR Operations Analyst at HSBC (2019-01 – 2022-12)

Delivered HR services through case management, covering onboarding, termination, promotions, transfers, contract extensions, and pay changes.

• Supported high-volume case resolution for IN & UK regions during peak seasons, maintaining service quality under pressure.
• Collaborated with cross-functional teams to streamline HR processes and enhance employee experience.
• Updated employee personal information and dependent changes, ensuring compliance with HR policies and maintaining data integrity.
• Trained and mentored new joiners, improving team efficiency and knowledge transfer.
• Compiled and distributed daily operational reports to track performance and identify trends for informed management decision-making.
• Recognized for adaptability and consistency in handling diverse HR operations tasks across multiple workstreams.
• Oversaw contact center operations to resolve customer inquiries and issues via calls and emails, achieving timely resolutions and enhancing customer satisfaction.

MBA in HR – St. Joseph's Degree & PG College (2018-01)

B.Com in Computers – St. Francis College for Women (2016-01)

Intermediate in CEC – St. Francis Junior College (2013-01)

Matriculation – St. Pius X Girls High School (2010-01)