Vishaka R

Compensation and Rewards professional with 13+ years of experience across HSBC and ICICI Bank, including 6+ years focused on global Performance & Reward Systems and current Compensation Services operations. Experienced in reward cycles, annual pay reviews, compensation case management, performance processes, UAT, system rollouts, SOP governance, stakeholder management, risk controls, and operational delivery. Strong individual contributor with global stakeholder exposure and a track record of reliable, controlled execution.

Assistant Manager – Compensation Services (Group P&R Services) at HSBC Bank (2025-07 – Present)

• Manage complex compensation and performance & rewards case operations, including high-stakes employee buyout cases, applying risk controls and structured resolution practices.
• Partner with HR Advisory and Employee Relations stakeholders to resolve performance-plan and reward-related queries and improve service delivery.
• Review and govern SOPs and knowledge articles to incorporate policy/process changes and maintain operational consistency.
• Use productivity-suite AI capabilities to streamline recurring work, improve workflow efficiency, and support day-to-day service execution.

Assistant Manager – Performance and Reward Systems (Group P&R Services) at HSBC Bank (2020-07 – 2025-07)

• Owned end-to-end delivery of global reward cycles, annual pay reviews, and performance/reward system rollouts across regional and cross-functional stakeholders.
• Planned and executed UAT for system enhancements; validated requirements and outcomes, identified defects/gaps, and translated user feedback into functional execution actions.
• Coordinated HR, IT, business, and regional stakeholders across milestones, dependencies, risks, late changes, policy exceptions, and delivery timelines.
• Established governance and tracking for system/process changes while maintaining data integrity, process controls, and operational continuity.
• Served as escalation point for performance and reward issues, using structured case management and root-cause-oriented resolution.

Customer Due Diligence Analyst / SME – CMB & RBWM (KYC & CSEM) at HSBC Bank (2014-11 – 2020-07)

• Managed regional regulatory deliverables and risk assessments across India, Australia, New Zealand, Europe, and the Middle East.
• Led cross-location process migration from Hyderabad to Visakhapatnam, coordinating knowledge transfer, training, documentation, and resource alignment with zero business disruption.
• Strengthened process governance through quality checks, task tracking, audit documentation, MI reporting, SOP updates, and issue resolution.
• Acted as SME for process clarification, stakeholder coordination, quality execution, and operational risk management.

Phone Banking Officer at ICICI Bank Ltd (2011-11 – 2014-09)

• Managed customer operations and digital workflow exceptions while maintaining service, quality, and process-adherence standards.
• Tracked operational performance through MIS reporting and supported quality monitoring and performance evaluations.

MBA in Finance & HR – Osmania University (2012)