Muhammad Shadab

Customer-focused professional with 1 Year of experience handling customer interactions for the Tata Motors account, maintaining accurate CRM records and working to SLA-aligned turnaround times. Comfortable meeting daily targets, resolving customer requests accurately and keeping clear written records of every interaction. Strong verbal and written communication, backed by a Data Science degree (CGPA 9.10) and working knowledge of CRM systems, Advanced Excel, SQL and Power BI.

Customer Support Executive - Cogent E-Services (Tata Motors account)

(2025-07 - 2026-07)

• Handled inbound and outbound customer interactions for the Tata Motors account, responding to customer requests and recording every interaction in detail in the CRM
• Maintained and validated 400 customer records in Tata Motors' CRM, keeping information accurate and consistent so customer issues could be followed up correctly
• Handled 60 leads a week while working to SLA-aligned turnaround times and meeting lead, quality and reporting targets
• Prepared performance and trend reports for stakeholders that supported 30% faster follow-up decisions

Bachelor of Science - Data Science - Vidyalankar School of Information Technology, Mumbai (2024)