Narayan Naik
Global IT Manager | Enterprise IT Operations | Cybersecurity & Zero Trust | IT Governance | ITSM / ITIL | ₹1–3 Cr Budget Owner | 3,500+ Users
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About
Global IT Manager with 12+ years of experience driving Enterprise IT Strategy, Multi-Region IT Operations, and Cybersecurity Governance across APAC, EMEA, EU, Morocco, and AMER. Currently leading IT operations for 650–700 employees at Defmacro and previously 3,500+ employees at Rakuten Symphony, managing ₹1–3 Crore annual IT budget, and delivering ₹24L+ annual cost savings minimum through vendor optimization, strategic procurement, and process improvements.
Experience
Global IT Manager - Defmacro India Private Limited - EU, APAC, Morocco, AMER
(2025-12)
- Lead global IT operations for 650–700 employees across 4 regions.
- Manage ₹1–3 Cr IT budget, delivering minimum ₹24L+ annual savings through vendor & procurement optimization.
- Implemented High Availability firewall and enterprise Zero Trust security stack.
- Ensure ISO 27001 & ISO 9001 compliance and IT governance readiness.
- Developed procurement & asset lifecycle policies; improved SLA adherence.
- Lead cross-region IT team and mentor staff.
- Key Projects: Freshworks ITSM, PAM & SSO rollout, Salesforce and slack
IT Lead – Global Operations - Rakuten Symphony - APAC, EMEA, AMER
(2022-06 - 2025-12)
- Led IT operations for 3,500+ employees across APAC, EMEA, and AMER.
- Managed multi-region IT infrastructure & ITSM (ITIL).
- Ensure ISO 27001 & ISO 9001 compliance and IT governance readiness.
- Developed procurement & asset lifecycle policies; improved SLA adherence.
- Key Projects: ServiceNow (SNOW) ITSM, PAM & SSO rollout, Windows Hello fingerprint integration.
- Implemented enterprise cybersecurity solutions and SSO integrations (CyberArk, Netskope, Zscaler).
- Directed vendor management, SLA governance, and cost control.
- Strengthened Disaster Recovery & Business Continuity frameworks.
- Conducted internal Security Awareness and Compliance trainings.
System Administrator - Rakuten India - India
(2020-07 - 2022-10)
- Managed enterprise IT systems, network, and security patch management.
- Oversaw asset lifecycle management, IT documentation, and vendor coordination.
- Improved operational efficiency through ITIL-based service processes.
Operations Specialist - Target Corp
(2018-08 - 2020-01)
- Managed day-to-day IT operations across Windows, Mac, servers, and enterprise systems.
- Diagnosed and resolved hardware/software issues; maintained SLA targets.
- Coordinated vendor support and maintained technical documentation.
System Administrator - Ani Tech
(2014-12 - 2018-07)
- Managed hardware assembly/disassembly, network, and IT infrastructure troubleshooting.
- Administered Cisco VPN, Symantec Security, Oracle Applications, and Tally ERP.
- Managed user access, email client troubleshooting, and CCTV systems support.
- Handled incidents through ServiceNow ITSM; maintained system security with antivirus & third-party tools.
- Optimized IT systems for reliability and performance.
Internship - Microfocus Engineering Works
(2012-02 - 2013-03)
- Assisted in operational efficiency improvement and service delivery quality.
- Managed staff performance and implemented organizational policies.
- Supported financial management: budgeting, project funding, and grant preparation.
- Ensured safety, quality standards, and continuous improvement.
Education
BCA - Computer Science - Manipal University (2024-08)
PUC (PU2) - JSOS University (2017-08)
SSLC - ST Xaviers High school (2007-08)
