Naresh Batham

Hospitality Management professional with 3 years of experience as a Hospitality Supervisor with IRCTC (North Zone), along with experience in guest house operations and corporate hospitality support. Skilled in passenger service, complaint resolution, food quality monitoring, inventory control, health and safety compliance, catering quality control and customer satisfaction. Holds a B.Sc. in Hotel & Hospitality Administration and M.Sc. in Master of Hospitality Administration.

Hospitality Supervisor at IRCTC – North Zone

3 Years

• Handled passenger complaints, queries and service-related concerns, ensuring timely and effective resolution.
• Monitored food quality, inventory levels and passenger satisfaction to maintain high service standards onboard trains.
• Conducted regular inspections to ensure compliance with health, safety, hygiene and food quality standards.
• Resolved passenger complaints effectively and implemented corrective measures to improve customer satisfaction.
• Implemented quality control measures to maintain catering standards and ensure consistent service excellence.
• Coordinated with catering teams and service staff to address operational issues and maintain smooth onboard hospitality operations.

Caretaker at Income Tax Guest House

2 Years

• Managed day-to-day guest house operations and supported smooth guest services.
• Coordinated guest requirements and ensured proper hospitality services.
• Maintained service standards and assisted in resolving guest-related concerns.

Hospitality / Support Operations at Power Grid Corporation of India

2 Years

• Supported day-to-day operational and hospitality-related activities.
• Coordinated with staff to ensure smooth service delivery.
• Assisted in maintaining service standards and operational requirements.

Hospitality / Support Operations at Mani Karan Power Ltd.

7 Months

• Supported day-to-day operational activities and service requirements.
• Assisted in coordination and maintaining smooth workplace operations.

Industrial Training at ITC Hotel Umed Bhawan Palace

17 Weeks

• Completed departmental training in Front Office, Housekeeping, Food & Beverage Service and Food Production.
• Received excellent feedback in Food Production and Food & Beverage Service departments.

Industrial Training at Optus Sarovar Premiere Hotel

4 Weeks

• Completed training in the Sales & Marketing Department.

M.Sc. in Master of Hospitality Administration – Institute of Hotel Management Catering and Nutrition, Pusa, New Delhi

B.Sc. in Hotel & Hospitality Administration – Institute of Hotel Management, Gwalior, Madhya Pradesh

Class XII – M.P. Board, Bhopal (2008)

Class X – M.P. Board, Bhopal (2006)