Head of Global Shared Services
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Proven Shared Services Leader with over 30 years of experience driving strategic growth, operational excellence, and customer satisfaction across IT, BPO, and technology services. Demonstrated expertise in business turnaround, P&L ownership, and global team management. Passionate about innovation, mentoring startups, and rural development initiatives.
Experienced in setting up Shared Services/ outsourced operations for multiple global clients, distributed globally. Services include Finance & Accounting, Business Data Services and Contact Center. Implemented automation and process efficiency with RPA, Gen AI. The journey includes handling large teams over 1500 people located at Clients' site, Onshore (US), offshore (India). End to end responsibilities including P&L, Talent sourcing, development and performance management.
Aerospace Technologist from Indian Institute of Madras (IITM)
