Nayan Dhingra

Sales Operations Manager with 8+ years of experience across sales, documentation, customer grievance handling and operations. At Meshr, built the Delhi business from zero to ₹35L in revenue and a network of 21 distributors, owning sales structure, KPI and MIS reporting, compliance and team building. Earned 3 promotions in 3 years at Cars24.

Seeking Sales

Operations, Distribution and Channel Sales roles in Delhi NCR.

Sales Operations Manager → Growth Lead - Meshr (Ithiki Technology Pvt Ltd) - Gurugram, Haryana (Hybrid)

(2024-08)

• Drove revenue from ₹0 to ₹35 Lakhs through hands-on sales leadership and planning
• Expanded the Delhi distributor base from 0 to 21 by identifying, onboarding and managing partners
• Designed and executed a sales structure that improved team efficiency and conversion rates
• Hired and built a team of Team Leaders to strengthen field sales and distribution
• Oversee compliance and risk management; submit weekly and monthly KPI and MIS reports to senior management
• Promoted to Growth Lead to spearhead broader business expansion across Delhi

Senior Coordinator – Documentation & Grievance - Cars24 - Delhi

(2021-08 - 2024-08)

3 promotions in 3 years: Documentation Associate → Senior Coordinator → Grievance Team

• Promoted from Junior Associate to Senior Coordinator within 8 months based on performance
• Led all Delhi RC transfer cases as part of a special outside-RC-transfer project
• Coordinated with regional teams across India to gather documents and resolve pending transfers
• Maintained live Google Sheets dashboards; submitted daily, weekly and monthly progress reports
• Ensured accuracy of buyer details and deed documentation; prepared deeds of sale and assignment
• Moved to the Grievance team, resolving buyer and seller complaints and escalations from intake to closure

Business Development Associate - BYJU’S - India

(2021-05 - 2021-08)

• Contacted prospective parents and students, scheduled meetings and counselled on learning solutions
• Delivered presentations and product demonstrations; worked with internal teams to match offerings to client needs

Insurance Executive - Krish Automotors Pvt Ltd (Maruti Suzuki) - Delhi

(2017-12 - 2021-05)

• Managed insurance sales, renewals and policy briefings for automotive customers
• Handled cash collections, billing receipts and insurance documentation
• Consistently met monthly insurance sales targets and participated in new sales campaigns

Customer Representative - Airtel

(2017-08 - 2017-12)

• Handled customer queries via phone, email and in person with high satisfaction standards
• Supported the Team Leader in daily operations and team performance tracking

Bachelor of Commerce (B.Com) - Delhi University, School of Open Learning (2018-01 - 2020-11)

12th Grade (2016-03 - 2016-03)

10th Grade (2014-03 - 2014-03)