Nazreen Babina

Experienced Insurance Coordinator, HR professional and Customer Support Specialist with strong expertise in UAE insurance coordination, US healthcare processes, patient management and administrative operations. Skilled in insurance verification, approvals, claims processing, billing coordination, recruitment, onboarding, employee records and customer support. Detail-oriented, analytical and able to work effectively in fast-paced environments.

Insurance Coordinator & HR at KALOS DENTISTRY & VASAN EYE CARE (2024-06 – 2026-06)

• Managed insurance approvals, claims submission and follow-ups with UAE insurance providers.
• Verified patient insurance eligibility and coverage details.
• Coordinated with doctors and front-office teams for treatment approvals.
• Handled patient billing, claims processing and reimbursement procedures.
• Managed HR activities including recruitment, onboarding and employee records.
• Maintained staff attendance, payroll coordination and HR documentation.

Investigator Specialist – Audit & Senior Customer Support Executive (US Healthcare) at NUEVED BUSINESS SERVICES PVT LTD (2017 – 2024)

• Handled inbound and outbound calls and referrals for US healthcare services.
• Contacted US insurance companies to verify benefits, eligibility and authorizations.
• Scheduled patient appointments and managed referrals.
• Managed patient enrollment with insurance providers.
• Conducted pre-audit and quality-control checks for bundle claims.
• Handled MVA/WC pre-approval activities and provided SME support.

Customer Support Executive (US Healthcare) at VELAN INFO SERVICES INDIA PVT LTD (2016 – 2017)

• Managed inbound calls and patient scheduling.
• Verified insurance eligibility with US insurance companies.
• Assisted patients with forms and applications.
• Provided client support and routed calls to the appropriate provider-office department.
• Scheduled and confirmed appointments, meetings and events.
• Reported to management and assisted with administrative tasks.

HEWLETT PACKARD (HP) (2015 – 2016)

M.Com – Bharathiar University (2017 – 2018)

B.Com – Bharathiar University (2013 – 2015)

H.S.S – Bethlehem Hr. Sec. School (2011 – 2012)

S.S.L.C – Bethlehem Hr. Sec. School (2009 – 2010)