Neeraj Kumar Pal
Technical Support Executive
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About
Detail-oriented professional with 8 years of experience and a proven track record in incident management and system engineering. Adapt at leading technical support initiatives, I am committed to continuous learning and applying ITIL best practices to enhance team performance and customer satisfaction.
Experience
Technical Support Executive at Capgemini (2022-03 – Present)
International US Voice & Chat Support (McDonald's) – Capgemini, NSEZ Noida
- Provided customer and technical support via voice and chat channels for US-based clients
- Resolved order, application, and service-related issues efficiently
- Maintained high customer satisfaction through timely issue resolution
- Coordinated with backend teams for escalations and service improvements
Customer Service Executive at Tech Mahindra (2020-02 – 2022-06)
Worked as Technical Support desk in International Vodafone Qatar process. Iwas responsible handdling technical issue in Network connection and Billing complaints.
Customer Service Sales Executive at iEnergizer (2018-02 – 2020-01)
- Managed domestic and international flight bookings using Amadeus GDS
- Assisted customers with reservations, cancellations, and rebookings
- Handled fare calculations and itinerary planning
- Achieved sales targets through upselling and cross-selling
Education
B.A in Bachelor of Arts – Uttar Pradesh Rajarshi Tandon Open University, Prayagraj (2022-03)
