Nehal Bhambri

Customer-focused professional with excellent communication, interpersonal, and problem-solving skills, dedicated to delivering exceptional customer experiences. Experienced in handling customer inquiries, resolving concerns, and providing accurate information while maintaining the highest standards of professionalism. Adept at building strong customer relationships, managing multiple tasks in fast-paced environments, and ensuring timely issue resolution.

Committed to achieving customer satisfaction, meeting organizational objectives, and contributing to business growth through quality service and continuous improvement.

CAP Specialist - Amazon

(2026-01)

• Resolved customer queries, complaints, and service requests while ensuring customer satisfaction.
• Provided accurate information regarding products, services, policies, and procedures.
• Identified customer needs and offered appropriate solutions based on business guidelines.
• Maintained positive customer relationships through effective communication and active listening.
• Ensured timely resolution of customer issues while meeting service-level agreements (SLAs).

VCS Associate - Amazon

(2023-06 - 2024-02)

• Documented customer interactions and updated records accurately in CRM systems.
• Escalated complex customer concerns to the appropriate teams for resolution.
• Conducted follow-ups to ensure complete issue resolution and customer satisfaction.
• Managed account-related, billing, order, and service-related inquiries.

Customer Support Associate - Startek (Aegis Customer Support Services Pvt Ltd.)

(2021-12 - 2023-02)

• Maintained confidentiality and security of customer information at all times.
• Followed company policies, quality standards, and compliance requirements.
• Collaborated with internal departments to resolve customer issues efficiently.
• Demonstrated empathy, patience, and professionalism during customer interactions

Master of Business Administration (MBA) - Travel and Tourism Management - Maharshi Dayanand University Rohtak (2017-08 - 2019-05)

Bachelor - Hotel and Tourism Management - Maharshi Dayanand University Rohtak