Zimmima Dalai

Adaptable and hardworking customer support professional with over a year of experience in assisting customers across various platforms. Skilled in communication, troubleshooting, and providing high-quality support. Recognized for team support and leadership qualities as an SME.

CAP Associate (Concession Abuse Prevention) - Amazon Development Centre

(2023-10 - 2025-11)

• Assist customers with issues related to their orders.
• Provide prompt resolutions and take appropriate actions.
• Maintain high-quality standards in customer communication.

Online Proctor - Examity (Online Proctoring Services)

(2022-09 - 2023-06)

• Supported U.S.-based students during online exams.
• Troubleshot technical issues and ensured smooth exam conduct.
• Monitored exams to maintain integrity and compliance.

Intermediate - Akash Junior College (2020)

Secondary School Certificate - Loyola High School (2017)