Zimmima Dalai
CAP Associate (Concession Abuse Prevention)
Talent
HyderabadMember since June 8, 2026
Excellent CommunicationCustomer Support & TroubleshootingAdaptability & Quick LearningTeam CollaborationLeadership (SME Experience)
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Excellent CommunicationCustomer Support & TroubleshootingAdaptability & Quick LearningTeam CollaborationLeadership (SME Experience)
About
Adaptable and hardworking customer support professional with over a year of experience in assisting customers across various platforms. Skilled in communication, troubleshooting, and providing high-quality support. Recognized for team support and leadership qualities as an SME.
Experience
CAP Associate (Concession Abuse Prevention) - Amazon Development Centre
(2023-10 - 2025-11)
- Assist customers with issues related to their orders.
- Provide prompt resolutions and take appropriate actions.
- Maintain high-quality standards in customer communication.
Online Proctor - Examity (Online Proctoring Services)
(2022-09 - 2023-06)
- Supported U.S.-based students during online exams.
- Troubleshot technical issues and ensured smooth exam conduct.
- Monitored exams to maintain integrity and compliance.
Education
Intermediate - Akash Junior College (2020)
Secondary School Certificate - Loyola High School (2017)
Skills
CAP Associate (Concession Abuse Prevention)
