Nikhil Gupta

Dynamic Sales Executive with comprehensive experience in retail operations, customer support, and inventory turnover optimization. Successfully managed sales and customer relationships at BlueStone and gained operational insights from roles at SuperBids.in and Bidkaro. Proficient in Microsoft Excel and Office, certified by Coursera, and dedicated to enhancing team performance through effective training and innovation.

Motivated to contribute to organizational success through strategic sales growth and operational efficiency.

Sales Executive at AOQOLT (2026-06 – 2026-07)

Digital Marketing at Digital Marketing (freelancing) (2024-10 – 2026-01)

• Increased sales by setting up an online website for the business.
• Managing there Instagram account running ads.
• optimising there business strategies.
• Helped them to convert customer leads.

Sales Executive at BlueStone (2022-09 – 2024-03)

• Increased customer satisfaction through enhanced product design and transparent pricing, achieving highest customer retention.
• Consistently met sales goals and GMS targets by building and securing new customer relationships.
• Promoted sales via upselling, cross-selling, and educating customers on offers and loyalty programs.
• Managed inventory, including stock updates, product displays, and replenishment to ensure availability.
• Handled customer inquiries efficiently, contributing to high operational efficiency.

Internship at BlueStone (2022-03 – 2022-09)

Executive at SuperBids.in (2022-01 – 2022-03)

• Conducting calls with registered buyers for satisfaction and helping them navigate through the auction.
• Handled operations across 2 regions, North Rajasthan and Uttar Pradesh, managing buyer engagement for SuperBids.in.
• Maintained a buyer database of clients, ensuring accurate and organized data management.
• Increased active buyer participation in ongoing auctions through targeted engagement strategies.
• Acquired new buyers in North Rajasthan and Uttar Pradesh by initiating region-specific outreach programs.

Junior Executive at MJS Bidkaro Services Pvt Ltd (2020-09 – 2022-01)

• Managed 5-person team handling intimation calls to buyers.
• Responsible for region Uttar Pradesh and Rajasthan.
• Provided customer supported and resolved their queries.
• Conducted training session for new employees.
• Dealt with new buyer registration.
• Liaised with clients to negotiate for successful buyer registration.
• Managed daily buyer participation Excel sheet.

Customer service voice at First Serve IT Solutions (2017-12 – 2018-09)

Diploma in Business Administration – Alison (2024 – 2024)

Bachelor of Arts (Honours) Economics program in Economics – Indira Gandhi National Open University (2023 – 2023)

12th – National Institute of Open Schooling (2018 – 2018)

10th – National Institute of Open Schooling (NIOS) (2016 – 2016)