Nikhita M
Associate Technical Engineer | IT Help Desk Engineer | IT Operations | Windows Support | ServiceNow ITSM | Incident & SLA Management
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About
IT professional with 3+ years of experience at Kyndryl Solutions Private Limited in enterprise IT operations, Windows infrastructure support, and ServiceNow ITSM. Experienced in incident and change management, Windows Server patching, system monitoring, VMware vCenter, backup and recovery, technical troubleshooting, operational documentation, and compliance support. Skilled in tracking service requests, monitoring SLAs, investigating infrastructure issues, maintaining accurate records, and collaborating with Infrastructure and Information Security teams.
Microsoft Certified Azure Administrator
Associate with strong analytical, problem-solving, communication, and organizational skills. Adaptable and eager to learn new tools, technologies, business applications, and workflows while applying existing enterprise experience to new responsibilities and professional growth.
Experience
Associate System Engineer at Kyndryl Solutions Private Limited (2023-08 – Present)
- Support enterprise Windows Server environments, contributing to system availability, operational stability, and business continuity.
- Provide L1/L2 technical support for Windows OS issues, server incidents, login failures, application problems, and system performance issues.
- Perform Windows Server patching and security update deployment to support vulnerability remediation and compliance requirements.
- Manage incidents, changes, and service requests through ServiceNow, maintaining accurate ticket records and following established workflows and SLA requirements.
- Monitor Windows Event Viewer, system logs, and server performance to investigate incidents and support troubleshooting.
- Coordinate with Infrastructure and Information Security teams on patching, security remediation, compliance activities, and audit requirements.
- Support VMware vCenter operations, virtual machine administration, and assigned backup and recovery activities in accordance with established procedures.
- Document troubleshooting findings, remediation activities, and operational updates; support root cause analysis and corrective actions for recurring issues.
Education
Bachelor of Engineering in Computer Science and Engineering – SA Engineering College, Chennai (2023)
