Nikita Samuel

Managed strategic client relationships while leading end-to-end Marketplace, D2C, and Aggregator Operations across leading e-commerce platforms like Amazon & Flipkart. Owned demand planning, inventory forecasting, replenishment, warehouse operations, and end-to-end supply chain execution, including logistics, fulfillment, reverse logistics, and inventory optimization. Led business transformation by onboarding 9 brands and building 2 brands from inception, establishing scalable operating models, marketplace readiness, and multi-channel growth.

Client & E-commerce Operations Manager at TWBP International (2024-12 – Present)

• Managed strategic client relationships while leading end-to-end Marketplace, D2C, and Aggregator Operations across leading e-commerce platforms like Amazon & Flipkart.
• Owned demand planning, inventory forecasting, replenishment, warehouse operations, and end-to-end supply chain execution, including logistics, fulfillment, reverse logistics, and inventory optimization.
• Led business transformation by onboarding 9 brands and building 2 brands from inception, establishing scalable operating models, marketplace readiness, and multi-channel growth.
• Generated ₹24 Cr+ revenue in the first financial year and ₹11 Cr+ by June'26 by driving operational excellence, channel expansion, and commercial execution.
• Managed the complete order-to-cash lifecycle, including catalog management, pricing, promotions, account health, claims, returns, reimbursements, and marketplace compliance.
• Designed SOPs, dashboards, trackers, and automation frameworks to standardize operations, improve visibility, enhance planning accuracy, and enable data-driven decision-making.
• Partnered with clients and cross-functional teams across sales, supply chain, warehouses, finance, logistics, and marketplace platforms to improve service levels, optimize costs, and deliver operational excellence.
• Managed a team of three while serving as Cost Centre Owner, driving process improvements, resource optimization, warehouse efficiency, and continuous business performance improvement.

E-Commerce Operations & Transformation Management at Orient Electric (2021-08 – 2024-04)

• Led business transformation by improving forecast accuracy from 15% to 87% in 6 months and increasing fill rate from 60% to 90% through data-driven planning and PO process optimization.
• Managed end-to-end e-commerce and quick commerce operations across SAP and marketplaces, onboarding the Lighting category and establishing scalable execution frameworks.
• Developed dashboards, SOPs, and automation trackers to improve operational visibility, standardize processes, and enable data-driven decision-making.
• Supported product planning, new product development, cost structuring, manufacturer coordination, marketing initiatives, and market expansion through field research.
• Led cross-functional initiatives across sales, supply chain, marketing, and marketplace teams to improve execution efficiency and drive business performance.

Digital Marketing Intern - Project: FMCG Category Launch at Sharaf DG (2020-05 – 2020-07)

• Managed 100+ SKU listings across digital platforms, supporting successful category launch and online visibility.
• Developed social media content strategy and created 80+ marketing creatives to drive brand engagement.
• Executed digital marketing campaigns, coordinating content, and promotional assets across online channels.

Master of Business Administration – Birla Institute of Technology (2019 – 2021)

Bachelor of Commerce – St. Xavier's College (2015 – 2018)