Nikshey Sharma

Results-driven Sales & Customer Support Executive with strong communication, relationship-building, lead-generation, and problem-solving skills. Customer-focused professional capable of handling sales enquiries, resolving customer concerns, following up with leads, and supporting business growth through effective sales and service strategies.

Customer Support Executive at ABC Solutions (2021-08 – 2023-02)

• Handled customer enquiries and provided accurate product and service information.
• Assisted customers with troubleshooting and guided them toward appropriate solutions.
• Managed calls and emails while maintaining service quality.
• Escalated complex issues to relevant teams for timely resolution.
• Maintained professional communication and positive customer relationships.

Telecaller at Company details available on request

• Generated leads through outbound calls and introduced products/services to prospective customers.
• Conducted follow-ups and supported appointment scheduling for the sales team.
• Maintained call records and updated customer information.
• Supported lead qualification and customer communication.

B.Tech in Artificial Intelligence & Machine Learning – Amity University Punjab (2023)

Higher Secondary (12th) – Punjab Board (2025)

Secondary (10th) – ICSE Board (2023)