Nisha Singh

Senior Sales Operations Specialist/Revenue Operations Specialist with 9 years of extensive experience in business analysis, Data analysis, executive reporting and sales process optimization. Proficient in utilizing CRM software, data analytics, and reporting tools to provide actionable insights and support sales strategy development. Adept at identifying trends, forecasting sales, and improving sales processes.

Senior Revenue Operations Specialist (RevOps/SalesOps) - Epsilon - Bangalore

(2024-12)

• Strong knowledge of Salesforce CRM, including workflow automation, process optimization, and streamlining operational processes.
• Improved operational efficiency by streamlining data maintenance, reporting, and pipeline management activities
• Led and supported standard sales reporting, including: Weekly pipeline summaries, Monthly business reviews (MBRs), Standard sales forecasting reports, Account and sales activity reporting
• Delivered high-impact executive dashboards and insights for sales leadership, enabling informed and data-driven decision making
• Designed and optimized RevOps processes across lead management, forecasting, pipeline governance, territory planning, and quota setting
• Proactively ensured pipeline hygiene, maintaining opportunity accuracy, forecast stage compliance, and clean CRM data
• Built and maintained executive dashboards, KPIs and Drove weekly and bi-weekly forecasting cadence, supporting sales leaders in updating forecast stages and revenue outlook
• Actively contributed to the ERM (Retail Media) project, tracking and analysing week-over-week changes in sales goals and performance, and sharing insights with leadership
• Work with both technical and non-technical stakeholders to define system requirements, customize the platform, and deliver products that match the requirements outlined to increase revenue, sales productivity, and operational efficiency
• Automated repetitive CRM tasks, standardized templates, and recurring reports to improve efficiency and reduce manual effort.
• Supported the successful transition from three CRM instances to one, ensuring high data quality, consistency, and business continuity over a six-month period

Sales Operations Specialist (Order and License Mgmt) - Automation Anywhere - Bangalore

(2022-11 - 2024-11)

Monitoring sales operations by streamlining the processes and workflows, managing data, and providing valuable insights to the management.

• Manage and analyse the sales pipeline to identify trends, forecast revenue, and support strategic decision-making.
• Utilize CRM software (e.g. Salesforce) to maintain the data accuracy and track sales activities, monitor pipeline health, and generate reports.
• Created and maintained sales dashboards and reports using data visualization tools (e.g.,Salesforce reports, Power BI and advanced Excel).
• Coordinated with sales teams to ensure timely and accurate updates to the sales pipeline and quota setting.
• Collaborated with cross-functional teams like sales, and salesforce developers, technical teams to align operational activities with broader business objectives.
• Participating in business review meetings
• Support Sales team with respect to day to day transaction and service-related issues

Order Management Specialist (O2C) - Thomson Reuters Pvt. Ltd. - Bangalore

(2019-05 - 2022-11)

• Responsible for managing and processing sales orders and invoicing customers in SAP.
• Review and process claims, debits, credits, and cancellations as per companies' guidelines.
• Prioritizing customer requests relating to product/service, backorders, entitlements, quoting & invoicing queries within SLA's.
• Coordinating and building successful relationships with departments like Sales, Master data, AR, credits, and collections teams.
• Training and mentoring the teammates to ensure a seamless onboarding process.
• Deep expertise in the OTC process, excellent leadership and problem-solving skills, and ability to work independently.

Financial Analyst - Oracle Pvt. Ltd. - Bangalore

(2016-08 - 2019-05)

• Billing and renewing the Oracle service contracts for both hardware and software
• Working on reconciliation reports on month on month basis using Excel V-lookup and Pivot
• Assisted in the month-end and year-end closure activities.
• Resolving the queries raised by auditors related to orders and renewal bookings
• Resolving or clarifying queries for the internal team and handling escalations
• Involved in quality checks of booking orders for the team members.
• Creating credit memos and debit memos in Oraclei12

Bachelors of Commerce - The National Degree College (2013 - 2016)