Nithish G
Support Engineer | Cloud & Production Support
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About
Detail-oriented M.Sc.
Computer
Science graduate with hands-on internship experience in L1/L2 production support, incident troubleshooting, application monitoring, batch job monitoring, SQL, Linux, and AWS cloud services. Experienced in Dynatrace monitoring, Autosys batch job troubleshooting, log analysis, data validation, and root-cause investigation. Seeking entry-level Support Engineer, Cloud Support, Application Support, or Production Support opportunities.
Experience
Support Engineer Intern - Trittan Global Services
(2026-01 - 2026-06)
- Handled 30+ L1/L2 production incidents per month, performing troubleshooting, resolution, escalation, and follow-up while ensuring SLA adherence.
- Monitored 45+ Dynatrace alerts per month, identifying application performance issues and anomalies for timely investigation and escalation.
- Monitored and troubleshot 80+ Autosys batch jobs per month, investigating job failures, dependencies, and execution issues.
- Used SQL and Linux for data validation, log analysis, and root-cause investigation during production incidents.
Education
M.Sc - Computer Science - Scott Christian College, Nagercoil (2024-01 - 2026-12)
B.Sc - Computer Science - Scott Christian College, Nagercoil (2021-01 - 2024-12)
