Niveditha D N
Associate II – Sales Support | Supply Chain Operations | Order Management
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About
Results-oriented Sales Support and Supply Chain professional with nearly four years of experience in order management, customer operations, logistics coordination, claims processing, and supply chain execution. Proven expertise in managing high-volume sales orders, ERP transactions, shipment tracking, vendor coordination, warehouse transfers, invoice validation, and customer escalations. Hands-on experience with Zendesk, SAP MM, ERP systems, and Microsoft Excel.
Recognized for delivering operational excellence, improving process accuracy, and collaborating effectively with cross-functional teams to achieve business objectives.
Experience
Associate II, Sales Support - MSI Pvt Ltd - Bengaluru
(2023-07)
- Promoted to Associate II in recognition of strong performance and operational contribution.
- Manage end-to-end sales order processing, ensuring timely and accurate order fulfillment.
- Perform ERP transactions for order management, inventory validation, shipment coordination, and operational tracking.
- Utilize Zendesk to manage customer queries, issue resolution, ticket escalations, and service requests.
- Coordinate with suppliers, warehouse teams, logistics partners, and internal stakeholders to ensure seamless operations.
- Monitor shipments proactively and resolve delivery-related issues to maintain customer satisfaction.
- Handle vendor claims, warehouse transfers, returns, replacements, and invoice verification.
- Prepare operational reports and support process improvements through accurate documentation.
Process Executive - Cognizant Technology Solutions - Bengaluru
(2021-01 - 2022-12)
- Processed healthcare insurance claims, including adjudication and re-adjudication.
- Conducted end-to-end claim investigations while maintaining high quality and compliance.
- Managed urgent customer communications and email escalations.
- Supported quality initiatives, knowledge sharing, and process training.
- Consistently delivered accurate work within strict turnaround timelines.
Education
MBA - Finance - Maharani's Women's Commerce and Management College
