Vishnu Pradeep

Sales Operations & Order Management professional with 10+ years of overall experience, including 4 years as a Sales Coordinator Order Management at Saint-Gobain Gyproc India, a global MNC. Specialized in end-to-end order management (Order-to-Cash), customer relationship management, credit control, and supply chain coordination. Proven ability to act as a single point of contact for customers and internal stakeholders, ensuring smooth execution of orders, accurate documentation, timely dispatches, and effective payment follow-ups.

Proficient in SAP, ERP, CRM, and advanced MIS reporting, with a strong track record of cross-functional collaboration across multiple locations within a multinational environment.

Sales Coordinator Order Management - Saint-Gobain Gyproc India - Bangalore

(2024-12)

Sales Coordinator Order Management - Saint-Gobain Gyproc India - Mumbai

(2022-07 - 2024-11)

• Manage complete order lifecycle from PO processing to delivery, ensuring accuracy and adherence to agreed pricing, discounts, and statutory requirements.
• Act as a single point of contact for customers and sales teams for material availability, dispatch status, incoming material, payments outstanding, credit limits, over dues, and stock transfers.
• Coordinate closely with KAM, CRM, Technical, Credit Control, Supply Chain, Planning, Manufacturing, Purchase, and Logistics teams for smooth execution of project orders.
• Monitor invoice-wise payment tracking, pass payment receipt entries, and ensure correct adjustment in customer outstanding accounts.
• Prepare and share Due/O/S reports and MIS dashboards in coordination with FSS and Credit Control teams.
• Ensure timely material availability and dispatch as per customer schedules through proactive planning and forecasting.
• Track pending orders, balance cheques, sample requirements, and region-wise order status, updating internal teams regularly.
• Conduct outbound follow-ups with customers to fetch orders as per defined frequency and product mix.
• Provide effective customer support and handle complaint resolution to maintain high customer satisfaction.
• Share advance demand forecasts and dispatch plans with seniors and supply chain teams within prescribed cut-off timelines.
• Trained and mentored newly joined Sales Coordinators on end-to-end order management processes, systems, documentation, customer coordination, and internal workflows.

Sales & Dispatch Coordinator - Bhatia Glass Toughened Pvt. Ltd. - Mumbai

(2020-07 - 2022-06)

• Prepared quotations and technical drawings based on customer enquiries.
• Followed up on purchase orders and payments, ensuring timely closures.
• Coordinated with production teams and planned daily dispatch schedules.
• Arranged logistics based on material weight and communicated freight details to customers.
• Generated invoices, supervised loading schedules, and shared daily dispatch and planning reports with sales team and management.

Lead Generator cum Sales Coordinator - Stamp IT Robotai & Solutions Pvt. Ltd. - Mumbai

(2019-02 - 2020-02)

• Conducted cold calling and generated qualified sales leads.
• Coordinated with sales team and regional head to convert leads into sales.
• Prepared quotations, negotiated pricing, and coordinated dispatch activities.
• Maintained detailed sales records and submitted monthly performance reports.
• Strengthened customer relationships through continuous follow-ups.

Sales Coordinator - Kisan Moulding Ltd. - Mumbai

(2018-04 - 2019-02)

• Coordinated order processing, dispatches, and raw material movement between factories.
• Entered customer orders into ERP and interacted with accounts and ERP teams.
• Prepared monthly sales, stock, and collection reports.
• Followed up on collections and pending sales orders.

Sales & Accounts Executive - Yellow Grand Mobile Phones - Dubai

(2014-08 - 2016-08)

• Managed high-volume sales accounts and achieved record sales of AED 69,000.
• Increased monthly sales by 60% through strategic customer acquisition.
• Maintained accounts, negotiated pricing, and conducted B2B sales.

Sales Executive - Smart Light Imports - Kerala

(2013-11 - 2014-07)

• Identified new business opportunities and developed client relationships.
• Prepared sales reports and recommended solutions to improve profitability.

CRE Team Leader - Vodafone India Ltd. - Kerala

(2009-12 - 2013-10)

• Led customer service operations and handled walk-in customers.
• Generated leads, achieved sales targets, and handled customer retention.
• Maintained quality standards and led team operations in manager's absence.

Bachelor of Commerce - Manav Bharathi University (2012)

Indian Financial Accounting