Customer Service Associate - Tele Performance Global Pvt. Ltd.
(2022-03 - 2023-11)
- Handled customer inquiries on banking products, account balances, transactions, and policies.
- Processed banking transactions including deposits, withdrawals, cash transfers, and loan payments.
- Managed customer accounts, resolved lost/stolen card issues, and assisted with account-related concerns.
- Promoted relevant banking products and services, identifying upsell opportunities.
- Troubleshot customer issues, escalating complex cases to appropriate departments efficiently.
- Followed up on inquiries, documented resolutions, and ensured compliance with banking regulations.
Digital Marketing Mentor & Counsellor - Bizgurukul Pvt. Ltd. - Work From Home
(2023-01 - 2024-12)
- Mentored students in digital marketing strategies, affiliate marketing, and social media advertising.
- Managed referral and affiliate programs, driving course enrollments through targeted online outreach.
- Provided counselling on career pathways in digital marketing and online earning platforms.
- Created content and copy for promotional campaigns across multiple digital channels.
Front Office Assistant - Club Cabana Resort - Airport Road, Devanahalli
(2024-10 - 2025-03)
- Welcomed and assisted guests, managing smooth check-in/check-out processes including payment collection.
- Handled reservations via phone and online platforms; managed walk-in guests and room assignments.
- Resolved guest complaints and coordinated transportation, dining, and additional amenity requests.
- Maintained accurate records of bookings, payments, and guest information; prepared operational reports.
- Managed front desk communications professionally and ensured a clean, organised reception area.
Travel Advisor - Trip Factory Pvt. Ltd. - Work From Home
(2025-01)
- Designed personalised travel itineraries for domestic and international clients, ensuring tailored experiences.
- Provided expert guidance on destinations, accommodations, and logistics for complex or luxury journeys.
- Delivered 24/7 client support and coordinated exclusive travel perks and services.
