Pallabi Garai
Customer Support Executive with Data Analytics Expertise
Hire this person
Send a job offer directly to this candidate
About
Detail-oriented Customer Support Executive with 2 years of experience in high-volume BPO operations, including SLA and CSAT management, root-cause troubleshooting, and cross-team coordination in rotational shift environments. Data Analytics-trained (EME Academy, July 2026) with hands-on skills in Excel, SQL, and Power BI for process reporting and data cleaning. Quick learner with strong attention to detail, seeking to apply analytical and organizational skills to supply chain and operations support.
Experience
Customer Care Executive - DigiTide
(2024-07 - 2026-08)
- Handled high-volume customer queries in a rotational shift environment, consistently meeting SLA and CSAT targets.
- Maintained accurate records and logs in CRM/Excel with strong attention to detail, reducing repeat escalations.
- Coordinated with cross-functional teams to resolve issues efficiently, applying clear written and verbal communication.
- Quickly adapted to new tools and process changes, reflecting strong learning agility in a fast-paced BPO setting.
Education
M.Sc. - Vidyasagar University (2022)
B.Sc. - Hooghly Women's College (2020)
Higher Secondary - WBCHSE (2017)
Madhyamik - WBBSE (2015)
