Pooja A T
Customer service professional with experience in hospitality and retail
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About
Customer service professional with experience in hospitality and retail through roles at McDonald's and Nautika Kids. Skilled in managing customer interactions, handling busy and high-pressure environments, and ensuring a positive service experience. Strong communication, teamwork, and problem-solving abilities with a proven record of building customer satisfaction.
Highly adaptable and eager to apply these skills in the aviation industry to deliver excellent passenger service and smooth operations.
Experience
Customer Service & Billing Associate at Nautika Kids (2024-10 – Present)
- Assisted customers in selecting products and resolving inquiries, ensuring a positive shopping experience.
- Handled billing, returns, and exchanges with accuracy and professionalism.
- Maintained store presentation and organized displays to enhance customer satisfaction.
- Collaborated with team members to meet daily sales and service targets.
- Built strong communication and interpersonal skills while dealing with diverse customers.
Customer Service at Mc Donald's (2022-08 – 2023-07)
- Delivered fast, friendly, and efficient service in a high-pressure environment.
- Assisted in order taking, food preparation, and maintaining cleanliness standards.
- Worked effectively as part of a team to achieve daily operational goals.
- Trained in handling customer complaints and resolving issues quickly.
- Developed time-management and multitasking abilities in a fast-paced setting.
Education
BBA in Aviation Management – Bengaluru City University (2024-08)
Plus 2 in Higher Secondary Examination – Directorate of Higher Secondary Education (2021-03)
