Pooja
Assistant Restaurant Manager
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About
With Four years of experience as a highly motivated Assistant Restaurant Manager, always eager to learn, aiming to create unique experiences with a positive attitude and a pleasant smile and excited to use my proven skills in operational management, exceptional guest service, and staff training to enhance operational efficiency and improve profitability.
Experience
Assistant Restaurant Manager - Fairfield By Marriott Calangute Goa - Calangute, Goa
(2026-06)
- Oversees daily operations
- Manages front-of-house staff (staff management)
- Ensures exceptional customer service (Guest Excellence)
- Inventory and supply
- Financial and Admin works
- Cost Control
- Conflict Resolution
- Tech Proficiency (POS)
- Motivating Staff
Senior Food and Beverage Executive - Amanora the fern and club (series by Marriott)
(2025-04 - 2026-05)
Pre-opening of a 200-cover restaurant involves several key areas:
- Team leadership
- Leading operations
- Guest relations and satisfaction
- Briefing
- Cash handling
- Rostering and allocation
- Grooming
- CCG and Breakage management
- Managing online reviews (TripAdvisor)
- Dyne-friendly
- Proficiency in Excel and systematic work
Food and Beverage Executive - Novotel New Delhi City Centre - New Delhi
(2024-03 - 2025-04)
Pre-Opening
- Strategy and operation setup
- Creating standard operating procedures (SOPs)
- System integration
- Staff training
- Documentation creation and management
- Cash handling
- CCG management
- Opening and closing incharges
Guest Service Associate - Courtyard by Marriott Aravali Resort
(2022-10 - 2024-03)
- Problem-solving
- Providing excellent customer service with a positive attitude
- Hosting guests and managing reservations
- Handling cash transactions accurately and efficiently
- Effectively leading and managing a team
- Providing private dining as well to enhance their unique experience with us
- Attending and participating in briefings
- Friendly and knowledgeable about opera
- Proficient with files
Education
Bachelor's of Arts - University of Delhi (2022 - 2024)
Diploma in Hospitality - Frankfinn - Institute of Air Hostess, Travel, Tourism and Customer service (2022 - 2022)
12th - Sarvodaya Kanaya Vidyala (2021 - 2021)
10th - Sarvodaya Kanaya Vidyala (2019 - 2019)
