Prajjwal Singh

Bilingual professional with Spanish (B2), English, and Hindi communication skills. Experienced in customer-facing services, issue resolution, documentation, quality checks, process compliance, and stakeholder coordination. Worked in banking and government environments where clear communication, accuracy, timely resolution, and reliable records were important. Seeking a Spanish-English bilingual voice or customer support role serving international customers.

Application Developer at National Informatics Centre (NIC) (2024-01 – 2025-12)

• Supported application workflows used across multiple districts and coordinated with stakeholders to resolve user and process issues.
• Handled issue resolution and follow-up with users and internal teams until problems were addressed.
• Checked operational data, reports, and records for accuracy and compliance with process requirements.
• Maintained clear documentation and tracked workflow status across multiple stages.
• Worked with cross-functional teams to improve processes and support timely service delivery.
• Used digital systems and databases to maintain information and keep workflow records up to date.

Software Developer at Aurionpro Solutions Ltd. (2023-01 – 2023-08)

• Worked on enterprise banking applications supporting business operations and customer-facing services.
• Investigated and resolved issues reported by users and internal teams using defined support and escalation processes.
• Performed testing, validation, and quality checks to maintain accuracy and reliable service delivery.
• Worked with business stakeholders and technical teams to understand requirements and resolve issues.
• Maintained process documentation and supported workflow improvement initiatives.
• Supported production releases and post-deployment activities, including issue tracking and follow-up.

Bachelor of Technology in Computer Science & Engineering – ABES Engineering College, AKTU University (2017 – 2021)