Prakhar Goud
Customer Support Executive
Hire this person
Send a job offer directly to this candidate
About
Situation: Delivered frontline support to customers by addressing service issues, order-related queries, and general inquiries.
Task: Managed a high volume of customer interactions through inbound and outbound support calls, along with the email channel.
Action: Utilized tools like CRM systems and Excel to track issues, follow up proactively, and provide timely resolutions.
Experience
Customer Support Executive - Conneqt business solutions
(2023-02 - 2024-07)
- Situation: Delivered frontline support to customers by addressing service issues, order-related queries, and general inquiries.
- Task: Managed a high volume of customer interactions through inbound and outbound support calls, along with the email channel.
- Action: Utilized tools like CRM systems and Excel to track issues, follow up proactively, and provide timely resolutions.
- Result: Improved customer satisfaction by resolving queries within defined timelines and maintaining consistent communication.
Seller Support Executive - Teleperformance
(2021-09 - 2022-01)
- Situation: Provided end-to-end support to sellers regarding order processing, logistics, and issue resolution.
- Task: Handled multiple seller queries simultaneously using Excel-based data and managed outbound support calls.
- Action: Maintained strong relationships with sellers by offering timely updates and guidance on order status.
- Result: Ensured resolution of seller issues within defined timelines, enhancing service efficiency and satisfaction.
Education
BCA - Govt. Madhav Science College, Ujjain, M.P. (2022)
DCA - Maharishi University, Bhopal, M.P. (2019)
12th State board, M.P. - Sant Leela Shah Convent H.S. School, Ujjain, M.P. (2018)
10th State board, M.P. - Sant Leela Shah Convent H.S. School, Ujjain, M.P. (2016)
