Prashanth U

Operations professional with 5+ years of experience in banking and financial services, with strong exposure to executive/stakeholder coordination, documentation, vendor management, MIS reporting, compliance support and confidential data handling. Experienced in coordinating across teams, monitoring SLAs, preparing management reports, resolving escalations and maintaining audit-ready records. Strong in Advanced Excel, written communication, follow-ups and process governance.

Seeking Executive

Assistant, Personal Secretary, Executive Coordinator or Office Administration roles in corporate, media/production or professional offices.

Deputy Manager – Banking Operations - HDFC Bank Ltd. - Chennai

(2024-05 - 2025-09)

• Spearheaded end-to-end debit and credit card operations covering issuance, embossing, dispatch and RTO processing while meeting SLAs.
• Coordinated vendors, couriers, finance and compliance teams for time-sensitive operational activities and issue resolution.
• Monitored vendor performance and SLA metrics and prepared MIS/management dashboards for review.
• Maintained operational controls, documentation and process governance while handling sensitive customer and business information.
• Led and trained 4+ associates, improving productivity and SOP adherence by 20%.

Operations & Compliance Officer - Equitas Small Finance Bank - Chennai

(2023-06 - 2023-11)

• Prepared MIS, compliance and regulatory reports and coordinated with branch heads and audit teams on operational escalations.
• Handled vendor administration, renewals and payment-processing activities.
• Supported account-opening verification, KYC validation and branch operations with strong documentation accuracy.
• Managed daily monitoring and reporting activities within RBI requirements.

Executive – Refunds & Payment Processing - HDB Financial Services Ltd. - Chennai

(2022-03 - 2023-05)

• Processed customer refunds, partial payments and EMI tenure modifications with high accuracy and timely completion.
• Prepared daily reconciliation reports and MIS summaries for management and operational teams.
• Coordinated payment posting and transaction validation with credit and operations teams.
• Standardized workflows and used Advanced Excel automation to improve reporting accuracy and turnaround time.

Operations Associate – Loan & Documentation - Cholamandalam Investment & Finance Co. Ltd. - Chennai

(2019-12 - 2022-03)

• Reviewed and verified loan documentation for personal, auto and commercial loans in line with company and RBI requirements.
• Generated daily MIS and operational performance reports and resolved data inconsistencies with branch teams.
• Maintained audit-ready records and supported operational risk controls and documentation governance.
• Monitored loan disbursals, NOC processing and customer documentation for timely completion.

Investment Banking & Financial Analyst Certification (Pursuing) - Boston Institute of Technology (2025)

Master of Commerce (M.Com) - University of Madras (2020 - 2022)

Bachelor of Business Administration (B.B.A.) - Guru Nanak Arts & Science College, Chennai (2015 - 2018)