Prathamesh Tonge
Operations & Customer Support Associate
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About
Detail-oriented graduate with experience in documentation, reporting, compliance tracking, data validation, and business operations support. Skilled in Microsoft Excel, record management, document control, and maintaining accurate business records. Strong organizational, communication, and stakeholder coordination skills with the ability to manage multiple deadlines, ensure process compliance, and support administrative operations.
Quick learner with a commitment to accuracy, quality, and timely delivery of tasks.
Experience
Operations & Customer Support Associate at Self-employed (2025-01 – 2025-06)
Freelance role involving operational support and customer-facing activities.
- Prepared and maintained operational reports, trackers, and documentation to support business activities and reporting requirements.
- Managed records, documentation, and data updates while ensuring accuracy and completeness of information.
- Coordinated with internal stakeholders to ensure timely completion of assigned tasks and process-related activities.
- Monitored operational trackers and followed up on pending activities to support adherence to service timelines.
- Maintained business records and workflow documentation for reporting and audit purposes.
- Assisted in preparing presentations, summaries, and management reports using Microsoft Excel and PowerPoint.
- Performed data validation, verification, and quality checks to ensure consistency and accuracy of records.
- Supported administrative and process improvement activities through reporting, tracking, and documentation management.
- Managed multiple priorities while maintaining high levels of accuracy and attention to detail.
Education
B.E in Computer Technology – Priyadarshini College of Engineering (2023)
HSC – Junior College, Yavatmal (2019-03)
