Precious Nwaru

Strategic, high-integrity Senior Executive Assistant & Operations Specialist with over 6 years of experience partnering with Founders, CEOs, and C-Suite Executives across global markets (US, UK, EU, Australia). Proven expert in optimizing operational infrastructure, driving executive productivity, managing complex multi-time-zone travel and logistics, and streamlining cross-functional communication. Seamlessly bridges executive operations, customer success, and digital workflows—leveraging advanced AI tools (ChatGPT, Claude) to eliminate administrative drag and accelerate business outcomes.

Trusted with high-stakes confidentiality, financial oversight, and strategic project tracking.

EXECUTIVE VIRTUAL ASSISTANT - U.S. Real Estate Broker Client (via The Smart Hire) - Remote US Market

(2024-02 - 2025-03)

• Directed operational workflows for high-volume U.S. Real Estate practice, maintaining a 100% execution rate across 15+ weekly C-level client engagements and property showings.
• Managed complex domestic travel, multi-time-zone calendar logistics, and urgent scheduling via Outlook, Google Workspace, and Zoom.
• Oversaw financial workflows using Ramp, managing expense reports, vendor payments, invoicing, and accounts receivable with zero audit discrepancies.
• Built risk-mitigation tracking systems to monitor critical deal deadlines, proactively identifying potential bottlenecks before business impact.
• Leveraged AI tools (Otter.ai) to deliver same-day executive meeting summaries, action items, and task distributions, boosting follow-through efficiency.

ADMINISTRATIVE ASSISTANT TO FOUNDER/CEO & LEADERSHIP TEAM - Ecommerce / SaaS Brand (Shopify-Based) - Remote (Concurrent) International

(2024-06 - 2025-04)

• Provided dual-function executive support to the Founding CEO and Leadership team, steering cross-functional initiatives across international time zones.
• End-to-end owner of OKR submission and review cycles, driving accountability and chasing stakeholder inputs to keep company targets on schedule.
• Coordinated Board of Directors and Compensation Committee engagements: prepared board packs, agenda distribution, real-time minute taking, and action-item tracking.
• Designed and deployed SmartSheet executive dashboards and project trackers, providing the C-suite with real-time operational visibility.
• Screened and triaged high-volume executive communications averaging 80+ daily touchpoints across Email, Slack, and WhatsApp while enforcing strict confidentiality.

FREELANCE ADMINISTRATIVE SUPPORT SPECIALIST - Enterprise & E-Commerce Clients (incl. Brooklinen) - Remote Concurrent

(2025-01 - 2026-01)

• Standardized reporting templates and multi-client communication channels, improving workflow clarity and document management efficiency across cross-functional remote teams.

CUSTOMER SUPPORT & SUCCESS SPECIALIST - Cross Company - Remote Global

(2023-03 - 2023-10)

• Reduced support response time by 40% by auditing resolution workflows, updating CRM documentation (Salesforce/HubSpot), and refining ticket routing.
• Accelerated client onboarding time by 50%, designing structured onboarding processes in tandem with internal product teams.
• Maintained a 95% First-Contact Resolution (FCR) rate across phone, email, and chat channels, directly driving retention.

FREELANCE EMAIL MARKETING SPECIALIST - Jane App - Remote Contract

(2022-01 - 2023-01)

• Increased email conversion rates by 20% by designing, executing, and analyzing data-driven A/B testing strategies.
• Automated client marketing flows in Mailchimp, saving 15 hours per week in manual effort per account.
• Elevated click-through rates by 50% and open rates by 35% via hyper-targeted audience segmentation and copy optimization.

PERSONAL ASSISTANT TO FOUNDER - Australian SaaS Brand (via The Smart Hire) - Remote AU Market

(2021-01 - 2022-01)

• Managed end-to-end executive operations across major time-zone differences, maintaining 100% calendar accuracy and zero disruption to daily leadership workflow.
• Cut executive travel expenditure by 20% through proactive vendor negotiations and strategic route planning.
• Boosted operational efficiency by 30% by implementing automated scheduling rules and daily briefing routines.

EXECUTIVE VIRTUAL ASSISTANT - UK Real Estate Broker Client (via The Smart Hire) - Remote UK Market

(2020-01 - 2021-01)

• Served as key point of contact for high-value clients and vendors, managing schedules, correspondence, and administrative logistics.
• Supported budget oversight, trackable spending, and financial reporting, achieving measurable cost-containment.

Bachelor of Science (B.Sc.) - Public Health - Abia State University (2018 - 2023)