Yashmit Kapoor

Technical Account Manager at ION Group with a portfolio of 15+ strategic accounts at global financial institutions. Combines a Computer Engineering foundation with strong commercial instincts — acting as the connective tissue between client operations, product, and engineering to drive platform adoption, resolve critical incidents at scale, and expand account value. Equally comfortable leading a C-suite business review and a technical war-room.

Technical Account Manager - ION Group

(2025-01)

• Own end-to-end relationships for 15+ strategic accounts on a mission-critical SaaS & cloud trading platform — single point of accountability across business and technical stakeholders at global financial institutions.
• Primary escalation contact for Severity 1 incidents; coordinate resolution across Product, Engineering, and Support with sub-4-hour response SLAs while managing real-time client communication.
• Translated client feedback into 50+ structured product requirements delivered to the PM team; 30 prioritised and shipped within 4 upgrade cycles, directly improving platform adoption across key accounts.
• Led 10+ end-to-end upgrade programmes — change management, UAT, stakeholder sign-offs, rollback planning — achieving 100% ontime go-live with zero unplanned client downtime.
• Conducted quarterly business reviews with C-suite and senior ops leadership at Tier-1 banks, aligning platform roadmap to client objectives and surfacing expansion opportunities.
• Identified multiple manual workflow inefficiencies across client operations; designed platform-led solutions that reduced average processing time by ~30% on impacted workflows.
• Collaborated with Sales on renewal cycles for 5+ accounts and supported upsell conversations that expanded module adoption within the managed portfolio.

NLP Project Intern - Klassify Pvt. Ltd.

(2023-06 - 2023-07)

• Independently scoped, built, and deployed a self-learning text classification tool (Python, NLTK) within 6 weeks, from requirements gathering to release.
• Designed a tkinter GUI enabling non-technical users to categorise data without engineering support; adopted by the full client team within the first week.

B.E. Computer Engineering - Computer Engineering - Thapar Institute of Engineering & Technology (2021 - 2025)

Class XII (CBSE) - Amity International School (2021)